AI Transformation & Process Excellence Manager (Public Service)

• Private medical, life, and accident insurance
• Medical, life, and accident insurance
• Flexible benefits program and employee share purchase plan
• Flexible working arrangements (working hours, additional leave days, vacation options, and more)
• Personalized learning and career development paths
• Sustainability initiatives and opportunities to participate in the Accenture Foundation
• Employee diversity and inclusion networks
• Additional benefits, including special banking conditions through our Bankinter office and profit-sharing programs

Accenture, recognized as a Great Place To Work®, is a leading global professional services company that helps major businesses, public administrations, and other organizations around the world develop their digital core, optimize their operations, accelerate revenue growth, and improve services for citizens, creating tangible value at speed and scale.

We are looking for experienced Knowledge Graph Engineers to join our Data & AI practice in Spain.

This role is available in Barcelona and follows a hybrid working model, combining remote work with in-office collaboration to foster innovation, knowledge sharing, and close teamwork.

You own the full process transformation design cycle for your industry or function - from assessing how market forces, regulatory shifts, and technology changes are reshaping the landscape, through specifying the future-state process, to defining how people will adopt new ways of working. You're the domain authority on your team: clients and colleagues come to you because of what you know about how this industry or function actually works. You combine business expertise, technical literacy and AI process to drive transfromation.

You are AX designing at the intersection of human, agent, and process as part of the transformation work. When you design a future-state process, you naturally consider how AI agent experiences should be shaped to serve both the business outcome and the people working alongside those agents.

Embed AI into future state design for clients as well as in ways of working for your team using the appropriate AI tools and creating agents strategically to aid in deliverable creation.

• Lead future-state process specification, AI integration design, operating model changes, and adoption planning for your assigned industry or functional area.
• Run client discovery workshops and stakeholder interviews; present and defend recommendations to senior client leadership; manage day-to-day client relationships and issue resolution.
• Drive benchmarking analysis and change-impact assessments grounded in deep knowledge of how your industry or function operates.
• Facilitate design thinking sessions and co-creation workshops with cross-functional client teams.
• Connect operating model to future-state processes to drive transformation approaches that are practical and credible.
• Build and maintain documented redesign methods and playbook contributions for your assigned functional process areas.
• Contribute to business development by qualifying opportunities and co-authoring proposals.
• Coach junior practitioners on process redesign methods, domain-specific trend assessment, and operating model design.
• Embed AX Design principles into process specifications - defining how AI agent experiences should be shaped within each process step in your domain, including agent autonomy levels, escalation triggers, and the quality of human-agent handoffs.

EDUCATION

• Bachelor's Degree in a relevant field

At Accenture, recognized as a Great Place To Work®, we are committed to a hybrid work model that, supported by technology and our office spaces, enables us to maintain the essential human connection needed to collaborate effectively with our teams and clients. This connection helps us foster our culture of inclusion and diversity and has contributed to being recognized by Refinitiv as one of the world's most diverse companies.

Accenture is a leading global professional services company that helps the world's leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services-creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world's leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com