Customer Support Associate

Do you want to change the world? That is exactly what we do at Cabify. We work to make cities better places to live, driving more sustainable and efficient mobility that connects passengers and drivers with the touch of a button. Maybe one day cities won't need private cars, but until then... there's a lot to do. Are you joining the ride?

• Comprehensive management and KPIs: Handle inquiries through omnichannel channels (Inbound, Outbound, Backoffice), ensuring compliance with Service Level Agreements (SLA) and operational metrics through the correct use of management tools.

• User experience: Provide a memorable, resolute, and empathetic service to every user, guaranteeing timely and assertive responses at all touchpoints.

• Critical and legal cases: Manage, escalate, and provide exhaustive follow-up to critical situations or complaints before consumer protection agencies, operating in direct coordination with the Legal team.

• Compliance and security: Ensure the strict application of personal data protection regulations, the company's anti-fraud policies, and the area's operational protocols.

• Continuous improvement and reporting: Maintain up-to-date technical knowledge about our products by participating in training, as well as quickly reporting technical incidents to activate the necessary contingency plans.

• Experience: Minimum 2 years in customer service, contact center agent, claims management, or related functions.

• Academic background: Graduate or student in the final cycles of university in Administration, Business, Communications, Industrial Engineering, or related careers.

• Management tools: Proficiency in ticketing and omnichannel support tools such as Zendesk, Talkdesk, Zopim, or other similar platforms.

• Office suites: Intermediate mastery of office tools (Google Workspace or Microsoft Office).

• Key competencies: Strong service attitude, empathy, excellent verbal and written communication, orientation toward achieving results, and operational self-sufficiency.

👀 Why Cabify is your best option:

We want you to feel part of this journey in which we are building a more sustainable and efficient mobility future. If you join Cabify, you will find a dynamic work environment, full of challenges and opportunities to grow professionally, alongside a team that shares your passion for excellence and innovation:

📝 Permanent contract from day one.

🌍 Schedule flexibility: flexible margin for start and end times so you can organize yourself at your own pace.

💸 Monthly credit in the Cabify App.

👩🏽🎓 Annual budget for training and personal development programs.

💰 Flexible compensation plans for meal vouchers, transport, medical insurance, and childcare.

🎟️ Discounts at different restaurants, shops, and gyms.

🐶 Pet-friendly office (with a pet room so you don't leave your furry friend at home).

🖥️ Complete work equipment (you only have to bring your talent).

🍇 Excellent work environment: spaces with fresh fruit, free coffee, and fun events with the whole team.

Cabify is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all people, regardless of their origin, gender, religion, orientation, age, or ability. Join us!