The English-language job board for Spain

Customer Care Specialist - French Market

On-site in Barcelona·Full-time·Added yesterday

Amenitiz

17 open roles

Apply

Overview

Job details

Full-time hours
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Work on-site in Barcelona /
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

A competitive salary, complemented by performance-based bonuses
Company equity, acquired progressively over time
Private health insurance
Flexible benefits to save on meals, childcare, transportation, or training, thanks to a customizable compensation package
The ability to access your salary at any time, no need to wait until the end of the month
A book of your choice offered, plus access to a shared library with the whole team

Requirements

What we're looking for

Native French speaker + fluent English, written and spoken
At least one year of experience in support or customer service (chat, phone, or email)
A strong customer focus and communication skills that easily adapt to every profile and situation
A real knack for problem-solving: structured, creative when needed, and able to stay calm under pressure
Empathetic and attentive, with a genuine ability to listen beyond just answering
Organized and proactive, able to handle multiple cases at once without losing quality
Autonomous, while also collaborating effectively with different teams

Nice to have

Speaking another language is a plus, especially Spanish

The role

About the position

As a Customer Care Specialist at Amenitiz, you are the main point of contact for our clients, independent hoteliers and property owners who use our platform daily to manage their business. Your role is to solve problems efficiently, you help clients gain confidence in the product and you make sure every interaction allows them to go further with Amenitiz.

We are looking for someone who can combine customer empathy with strong problem-solving skills. You don't just answer tickets; you help hoteliers become more autonomous with a product that genuinely improves the way they work.

Your missions

What you'll do

Provide high-quality support via chat, phone, and email, ensuring fast and effective assistance
Guide clients through onboarding and strengthen their product knowledge, making them more self-sufficient on a daily basis
Diagnose and resolve technical issues in a structured and efficient way, involving the Product and Engineering teams when necessary
Build trusting relationships with clients to ensure their satisfaction and long-term loyalty
Listen actively and adapt your communication to each client's profile and level of comfort with the tool
Track client feedback to identify recurring issues and contribute to the continuous improvement of support
Collaborate cross-functionally with the Product, Engineering, and Customer Success teams to resolve complex cases and follow up on client feedback
Stay up to date with new features and product updates to best support clients

About Amenitiz

Amenitiz is a hospitality technology company that provides an all-in-one platform for independent hoteliers and vacation rental owners to manage their online presence, bookings, and payments. Founded in 2018, the company has grown rapidly and now serves thousands of properties across Europe, with a focus on simplifying the digital operations of small and medium-sized accommodations. Its platform includes website building, channel management, and payment processing, positioning it as a key player in the hospitality SaaS space.

Amenitiz is headquartered in Barcelona, Spain, where it maintains its main office and a significant portion of its workforce. The company has a strong international presence, with teams serving multiple European markets, including France, Italy, and Spain. For international professionals, Amenitiz offers a dynamic, fast-paced startup environment with opportunities to work in multilingual teams, and it actively hires for roles that require fluency in various European languages. The company emphasizes career growth and provides a supportive culture for employees looking to make an impact in the hospitality technology sector.

Industry: Hospitality SaaS
Founded: 2018
Employees: 100–500
Headquarters: Barcelona, Spain
In Spain: Barcelona
Website: amenitiz.com

Good to know if you are moving

Amenitiz is headquartered in Barcelona, a major tech hub in Spain, offering a vibrant lifestyle and a growing startup ecosystem.
The company operates in multiple European markets, and many roles require fluency in languages such as French, Italian, or Spanish, making it a good fit for multilingual professionals.
Amenitiz offers a hybrid work model, allowing for flexibility between office and remote work.
The company provides opportunities for career growth in a fast-scaling startup environment, with a focus on employee development.
Amenitiz supports relocation to Barcelona for international candidates, with a supportive onboarding process.