Merchants Customer Service Representative - French & English Speaker
Provide high-quality customer service to merchants by resolving inquiries and building relationships. You will navigate digital platforms and manage merchant documentation.
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89,000+ live jobsHybrid in Madrid·Added 14 days ago (last checked 28 Sept)
22 open roles
Hybrid
Office and home days — the ad has the split.
The ad rules out sponsorship
Per the ad: “Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.”
Work in English
English is required, per the ad.
Be near Madrid, Spain (Hybrid) for hybrid days
No relocation package mentioned.
University degree
“University Degree in Law/Business Management/Political Science” — per the ad.
Nice to have
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.
As member of the EMEA Regional Financial Crime Compliance Organization based in Madrid, Spain the candidate is to be able to:
American Express is a globally integrated payments company offering charge and credit cards, travel-related services, and banking products to consumers and businesses. Founded in 1850, it is one of the world's most recognizable financial services brands, operating in over 130 countries and employing tens of thousands of people worldwide. The company's core business spans card issuance, merchant acquisition, and network services, making it a leader in the global payments industry.
In Spain, American Express has a significant presence, primarily through its offices in Madrid, which serve as a hub for customer service, compliance, and risk management roles supporting both Spanish and international markets. The company is known for its strong corporate culture, emphasis on customer service excellence, and commitment to employee development. For international professionals, American Express in Spain offers opportunities to work in a multicultural environment, often requiring multilingual skills (e.g., French, German, English), and provides a pathway to build a career in a globally recognized financial institution.
American Express · Madrid
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