Merchants Customer Service Representative - French & English Speaker
Provide high-quality customer service to merchants by resolving inquiries and building relationships. You will navigate digital platforms and manage merchant documentation.
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Office and home days — the ad has the split.
The ad rules out sponsorship
Per the ad: “Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.”
Be near Madrid, Spain (Hybrid) for hybrid days
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.
3+ years of audit experience
Prior experience working at a Big Four / G-SIB
Demonstrates strong written and verbal communication skills to deliver deliverables with quality
Works independently, within the team and across various teams in a fast-paced environment to drive business results, employing creative thinking, and the ability to work on competing priorities
Learns how to break-down problems into components, and solve using data analysis, process, risk control knowledge, and experience to drive risk-based conclusions and decisions
Develops knowledge and experience in applying control theory and professional auditing practices throughout the audit lifecycle
Develops understanding of regulations, regulatory risks, accounting, and financial industry best practices, including technology and data implications
Employment eligibility to work with American Express in Spain is required as the company will not pursue visa sponsorship for these positions.
Participate as a key team member on audit projects, independently owning audit tasks such as documenting processes under review, developing workpapers, and executing audit tests in accordance with policies and procedures
Assist Senior Managers / Managers in the execution of assigned audit tasks in line with American Express' Internal Audit procedures, internal policies and standards, and regulatory expectations throughout the audit lifecycle with guidance; maintain audit proficiency through ongoing professional development, including data analytics literacy skills, technology, and banking best practices
Review prior audit results and relevant business monitoring materials to support Audit Planning activities; executes and actively participates in walkthroughs by asking thoughtful questions, leveraging effective challenge and critical thinking
Execute audit tests (e.g., process, governance, oversight testing) and clearly document test results in accordance with internal policies and procedures to evaluate the control design and effectiveness; draft work papers, demonstrating the ability to use automated work papers and other department and company tools
Identify and escalate issues as appropriate throughout testing and audit execution; draft audit issue documentation
Develop an understanding of American Express' business model, products, services, and organizational units
Document and evaluate audit observations and findings; support routine client status meetings, audit request, and other administrative tasks
Understand how corrective actions / Management Action Plans (MAPs) are impactful and sustainable; execute validation of MAPs
Communicate task status, roadblocks, challenges, and potential solutions to Senior Managers/Managers and leadership as appropriate
Demonstrate ability to work proactively and take initiative on next steps
Provide guidance to staff auditors and review and provide feedback on work as appropriate
Understand how to draft test steps, audit findings, and the audit report and drafts as needed with guidance
American Express is a globally integrated payments company offering charge and credit cards, travel-related services, and banking products to consumers and businesses. Founded in 1850, it is one of the world's most recognizable financial services brands, operating in over 130 countries and employing tens of thousands of people worldwide. The company's core business spans card issuance, merchant acquisition, and network services, making it a leader in the global payments industry.
In Spain, American Express has a significant presence, primarily through its offices in Madrid, which serve as a hub for customer service, compliance, and risk management roles supporting both Spanish and international markets. The company is known for its strong corporate culture, emphasis on customer service excellence, and commitment to employee development. For international professionals, American Express in Spain offers opportunities to work in a multicultural environment, often requiring multilingual skills (e.g., French, German, English), and provides a pathway to build a career in a globally recognized financial institution.
American Express · Madrid
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