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Account Manager (Italian)

On-site in Barcelona·Full-time·Added 2 months ago (last checked 26 Oct)

fonio

35 open roles

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Our summary

Salary: €65,000 - €90,000 a year
About €3,720 - €4,870 a month after tax, or €3,800 - €5,380 under the Beckham regime.
Work mode: On-site, Barcelona
Contract: Full-time
Languages: Italian

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Skills

Nice to have

Requirements

What we're looking for

At least 1 year of experience in B2B SaaS sales, account management, or customer success (startup/scale-up a plus)
Experience in upselling, renewals, or expansion revenue across existing customers
Strong product and technology understanding; you're highly AI-savvy
Structured working style, ownership mindset, and customer focus
Native-level Italian, confident in calls, reviews & demos

Pay & benefits

What you'll get

€65,000 - €90,000 OTE (base + uncapped commission, depending on experience)
On-site in Vienna
Top equipment of your choice & extremely short decision-making paths
Close collaboration with Product, Marketing & Customer Success
A strong, scaling AI product with real customer value

The role

You actively manage our existing customer accounts and act as their primary point of contact across the entire customer lifecycle. Your focus is on continuously increasing the value our AI phone assistant delivers, expanding use cases, and identifying additional potential.

You regularly run review, discovery, and upsell conversations with existing customers, analyze their usage, and demonstrate how our AI can automate further processes and deliver measurable impact.

You own expansion revenue within your customer portfolio - from upgrades and add-ons to renewals - working toward clear monthly and quarterly quotas.

Alongside the commercial side, you carry a strong customer success component: you ensure customers are successfully onboarded, use the product optimally, and stay satisfied long-term. You bring market feedback back into the team in a structured way.

You work closely with Customer Success, Product, and Marketing, ensuring clean handovers, reliable forecasts, and a well-maintained pipeline in the CRM.

About fonio

We grew from $1M to $10M ARR in under 12 months and now serve 10,000+ customers.

Fonio is Europe's market leader for AI phone agents for SMBs. Now we're expanding globally and into new products.
We move fast, take ownership, give direct feedback, and avoid politics and unnecessary meetings.
Join one of Europe's fastest-growing companies.

What to Expect

Account Ownership: Responsibility for your own existing-customer portfolio with a clear focus on upsell & retention.
Expansion Sales: Identifying and realizing growth potential within existing accounts.
Customer Success Focus: Regular touchpoints, QBRs, and proactive support to maximize customer success.
Pipeline & Forecast: Structured account planning, clean CRM maintenance, and reliable revenue forecasting.
Teamwork: Close collaboration with Customer Success, Product, and Marketing.
Impact: Actively shaping our account & expansion motion in a fast-scaling AI startup.

Hiring process

15 min recruiter intro call
45 min content interview incl. a short case study
20 min conversation on culture, expectations & details

About fonio

Fonio is a technology company that provides a customer service and support platform for modern businesses. The company offers a suite of tools designed to streamline customer interactions, automate workflows, and improve team collaboration. Fonio is a relatively small, venture-backed startup operating in the customer service software space, competing with larger, established players in the market.

Fonio has its Spanish headquarters in Barcelona, which serves as its main operational hub for the Spanish market. The company is actively hiring international professionals, particularly those with Italian, French, and German language skills, to support its expansion into new European markets. This makes it a relevant employer for international professionals looking to relocate to Spain, offering a multicultural and dynamic work environment.

Founded: 2021
Employees: 11–50
Headquarters: Barcelona, Spain
In Spain: Barcelona

Good to know if you are moving

Fonio's team is international, with colleagues from various European countries, making it a multicultural environment.
The company's working language is English, but it is actively hiring for Italian, French, and German-speaking markets, which is a plus for multilingual professionals.
The company is a startup, offering the opportunity to have a high impact on its growth and development.
The company offers a remote-friendly work culture, allowing for flexibility in location.
The company is focused on the European market, making it a good fit for professionals looking to work in a fast-paced, international environment.

All open roles at fonio