€27k
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90,000+ live jobsCustomer Voice and Digital Experience Specialist
Remote, Paterna·Full-time·Added 2 days ago (last checked 3 Nov)
Aquaservice
108 open roles
Our summary
- Work mode
- Remote (Paterna)
- Contract
- Permanent, full-time hours
- Spanish
- Native level
- English
- Required
- Other languages
- Portuguese
- Experience
- 4+ years
- Education
- University degree
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
We are looking for a person with a 100% customer focus, who has worked in customer experience, research, insights, digital analytics, or UX; with a minimum of 4 years of experience in one of these areas. Someone with initiative, who can contribute new ideas and propose improvements.
Degree in Business Administration, Marketing, Engineering, Psychology, Sociology, Statistics, Interaction Design, or similar.
Between 4 and 6 years in customer experience, research, insights, digital analytics, or UX.
Management of Voice of the Customer programs: questionnaire design, multi-channel collection, analysis, and reporting.
Work on customer-facing digital products (app or transactional web).
Minimum 2 years managing small teams.
Experience in managing external providers.
Native or bilingual Spanish. Professional English (B2-C1).
Nice to have
We will value if you have knowledge of Portuguese, experience in multi-country environments, experience in coordinating contact center teams, if you have implemented a VoC platform, or if you have worked with conversational channels (WhatsApp Business API, chatbots).
Pay & benefits
What you'll get
Stable, permanent contract and full-time working day.
Flexibility and teleworking.
Fixed salary + variable based on objectives.
Real professional development and social benefits.
The role
At AQUASERVICE, we are starting the search for a Manager for our "Voice of the Customer and Digital Experience" area for Spain and Portugal.
This position will be responsible for leading a team specialized in actively listening to our customers, with the objective of knowing and understanding their needs, identifying opportunities for improvement, and promoting initiatives that allow for the optimization of their digital experience, both in our mobile application and in the private area of our website; always working hand in hand with the Customer Experience Director.
What you'll do
Design questionnaires and decide on the channels in which to work them.
Operate data collection via app, WhatsApp, and email, and ensure data quality.
Analyze results and open-ended comments, and develop the dashboard.
Close the loop with the customer and transfer improvement plans to the relevant areas.
Act as the internal reference for how the app and private area are actually used.
Conduct user research and analyze behavior to detect friction.
Propose and defend improvements to Product and IT, as well as measure their effect.
Organize, train, and develop the team.
Ensure the quality and consistency of work when contacting detractors.
Manage external providers: briefing, selection, monitoring, and closing.
About Aquaservice
Aquaservice is a Spanish company specializing in the distribution of bottled water and water coolers, operating a home and office delivery model across Spain. The company manages its own logistics network, including warehouses, delivery routes, and customer service operations, and also develops digital tools to support its services. With a strong presence throughout the country, Aquaservice is one of the leading companies in its sector in Spain.
Aquaservice has its headquarters in Valencia and operates across many Spanish cities, with a significant number of job openings in commercial, logistics, and technical roles. The company offers opportunities for international professionals, particularly in delivery and commercial positions, and also has roles in technology and digital development. Its work culture emphasizes customer service and operational efficiency, and it provides training and development for its employees.
- Industry
- Water Distribution
- Founded
- 1987
- Employees
- 1,000–5,000
- Headquarters
- Valencia, Spain
- In Spain
- Valencia, Barcelona, Madrid and 21 more
Good to know if you are moving
- Aquaservice is a Spanish company, so international hires may need to adapt to Spanish work culture and language.
- The company has a strong presence in Valencia, where its headquarters is located, and offers many jobs in delivery and commercial roles across Spain.
- For technology roles, Aquaservice has a digital team working on mobile and web applications, including Salesforce and React Native development.
- The company provides training and development opportunities, especially for delivery and commercial staff.
- Working as a delivery driver may require a valid Spanish driving license (Carnet B or C+CAP) depending on the role.
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