Director of Client Services | Experiential Marketing

- 15 years of experience in event agencies, experiential marketing, or communication/activation agencies.
- Previous experience leading account teams and large corporate clients.
- Proven track record in managing complex projects and large-scale events.

Key competencies:
- Leadership and team development.
- Strong client orientation and relationship-building skills with senior stakeholders.
- Strategic vision of the events business and brand experience.
- Ability to manage multiple projects simultaneously.
- Strong results and profitability orientation.

Education:
- Bachelor's degree in Marketing, Communication, Advertising, Business Administration, or a related field.
- Additional training in event management, experiential marketing, or business management will be valued.

Languages:
- Native Spanish.
- Advanced English (essential for international projects).

Our client creates memorable experiences that connect brands and people. We are now looking to add a Customer Service Director to the team in Madrid, someone with a passion for corporate events, conferences, congresses, and large-scale fairs, and with a strategic vision of experiential marketing.

Mission of the role:
Lead the strategic relationship with the agency's clients, ensuring account growth, excellence in project delivery, and business profitability. The role will be responsible for building long-term relationships with key clients, coordinating multidisciplinary teams, and ensuring that proposals and executed events deliver real value to brands.

1. Strategic account management
Lead the relationship with strategic clients and key agency accounts.
Identify growth opportunities, cross-selling, and business development within existing accounts.
Act as a senior point of contact for clients' marketing, communication, or brand departments.
Ensure high levels of client satisfaction and loyalty.
2. Account team leadership
Lead and develop the account team.
Establish work processes, planning, and coordination among teams (creative, production, strategy, content, etc.).
Foster the professional development of the team.
3. Project and delivery supervision
Supervise, alongside account directors, the design and execution of events, brand experiences, activations, and special projects.
Ensure compliance with timelines, budgets, and quality standards.
Anticipate risks and provide proactive solutions for the client.
4. Business development
Participate in pitching processes and competitions alongside the strategic and creative teams.
Identify opportunities with new clients and sectors.
Contribute to defining the agency's value proposition.
5. Financial management
Responsible for account profitability and project margin control.
Oversee budgets, forecasts, and invoicing.
Optimize resources and processes to maximize operational efficiency.