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Portuguese and Spanish Customer Service

Hybrid in Madrid·Full-time·Added 10 days ago (last checked 26 Oct)

Agency

Michael Page España

2421 open roles

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Our summary

Salary: €35,000 a year
About €2,200 a month after tax.
Hours: Monday to Friday
Work mode: Hybrid, Madrid
Contract: Permanent, full-time hours
Languages: Portuguese
Benefits: Private health insurance, life insurance, meal vouchers

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Business Services

This job advert was originally written in Spanish.

Requirements

What we're looking for

* Native level Spanish and Portuguese, High level English.
* Previous experience in customer service departments
* Solution-oriented mindset: ability to move quickly through a solution process after identifying the root cause of a problem.
* Excellent verbal and written communication skills with an excellent customer service attitude.
* High school diploma.

Pay & benefits

What you'll get

* Permanent contract directly with the Company.
* Salary €35,000 gross/annual + 35% variable
* Full-time: Monday to Friday from 9h to 18h
* Office in central Madrid, well connected
* Benefits: Ticket Restaurant, health insurance, life insurance, pension plan
* 1 day of teleworking per week, and if you live more than 1 hour away, it can be 2.
* Start date: November.

The role

A recognized company within the healthcare sector is looking for a profile with native level Portuguese and Spanish and high level English to join its customer success team.

Portuguese and Spanish Customer Service
Leading healthcare company

What you'll do

* To be the first point of contact with their end customers in Spain and Portugal, functioning as a link and acting as an advisor, ensuring they are attended to with reactivity, respect, and according to their expectations.
* To handle incoming calls with professionalism, speed, and kindness.
* To accurately identify the customer's need or problem.
* To offer effective solutions from the first contact.
* To manage inquiries, incidents, and complaints in a decisive manner.
* To guarantee a positive experience in every contact.
* To generate trust and brand loyalty.
* To show a proactive attitude and a customer-centric focus.

Hiring process

2 steps2 interviews

CV registration
Consultant contact
With a specialist Michael Page consultant
If they see that your experience and motivations fit the values and needs of a hiring company, they will contact you to start the selection process: they will learn about your expectations, answer your questions and help you prepare for each stage of the process.
Company interview
With a client company
If your application progresses, we will help you prepare for the interview with useful information about the company, its culture and what it looks for in a profile like yours.
Final stage and negotiation · With a client company

The final stages are set by the client company: Michael Page acts as an intermediary, and the interview and decision rest with the hiring company.
Support continues after the contract is signed.
Michael Page cannot support every candidate; registering and keeping your profile up to date opens the door to future processes.

About Michael Page España

Michael Page is a global recruitment consultancy and part of PageGroup, one of the world's leading professional recruitment firms. The company specializes in placing mid-to-senior level professionals across a wide range of sectors, including technology, engineering, finance, sales, and human resources. With a strong presence in Spain, Michael Page operates offices in major cities and offers services such as executive search, temporary staffing, and outsourcing solutions.