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88,000+ live jobsHelpdesk Technician
On-site in Barcelona·Added 1 month ago (last checked 6 Nov)
219 open roles
Our summary
- Work mode
- On-site, Barcelona
- Spanish
- Expected (ad in Spanish)
- Other languages
- Catalan
- Education
- Vocational training (FP Grado Medio)
- Benefits
- Flexible pay plan
Visa options
The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
We want to add HELPDESK TECHNICIANS to the team for integration into a User Service Center within the Public Sector, providing service through remote control tools in the ICT field: microcomputing, workstation-associated devices, office and management software, and networking support.
Nice to have
- Minimum Experience of 3 months
Education & certifications
- Intermediate Vocational Training
Languages
- Languages: Native Catalan or level C
Pay & benefits
What you'll get
🧩 A close-knit team, where knowledge is shared and you learn every day
📈 Ongoing training and real opportunities for growth
💼 Competitive compensation and a flexible compensation plan
⏰ Work-life balance measures
The role
🚆 There are projects that are built.
And others that leave their mark.
At COMSA Corporación we have spent more than 135 years being part of projects that transform reality: infrastructure, engineering and services that are present in people's daily lives.
We are more than 6,000 professionals united by the same way of doing things:
with quality, commitment and a forward-looking vision.
But what really defines us goes beyond that…
👉 how we work
👉 how we collaborate
👉 and who we do it with
Behind every project there are people who get involved, who bring their own judgement and who know that details make the difference.
That is our way of moving forward. If it matches yours, we would be delighted to meet you.
What you'll do
- Registration and categorization of user requests
- Preliminary diagnosis and resolution of basic/medium level requests through established procedures
- Escalation of requests, inquiries, and incidents to the necessary support level or to other providers involved in the service when resolution is not possible due to a lack of procedures or because the applied solution does not work
- Follow-up of requests not resolved upon first contact
- Keeping the user informed about the status of their request and the expected resolution date
- Inventorying of CMDB elements based on defined responsibilities
- Registration and escalation of complaints reported by users
- User support in the use of self-service
You are the ideal person if you bring…
Required Knowledge
- Experience in Help Desk or as a teleoperator in the IT or technical IT field
- Experience in the use of ticketing applications: BMC Remedy
- Experience in the use of applications for the control and resolution of incidents on user equipment remotely
- High communication skills and good interpersonal skills
- Assertive, proactive person oriented towards the internal customer
- Ability to work as a team
- Experience in microcomputing at HW and SW levels, Windows operating systems
Hiring process
👉 We want to meet you. Sign up and let's start COMStructing together.
About COMSA Corporación
COMSA Corporación is a Spanish infrastructure and engineering group headquartered in Barcelona. Founded in 1891, the company operates across construction, concessions, industrial services, and facility management, with a strong presence in the railway, energy, and civil works sectors. It employs over 8,000 people and works on projects in Spain and internationally, including in Europe, Latin America, and the Middle East.
In Spain, COMSA has a wide network of offices and project sites, with a significant base in Catalonia and a national footprint. The company is known for its engineering and technical roles, offering opportunities for civil engineers, industrial engineers, and skilled tradespeople. For international professionals, COMSA provides a chance to work on large-scale infrastructure projects in Spain, with a work culture that emphasizes safety, quality, and technical excellence. The company is actively hiring for roles across Spain, including in Barcelona, Madrid, Valencia, and other regions, making it a relevant employer for those looking to relocate within the country.
- Industry
- Infrastructure
- Founded
- 1891
- Employees
- 5,000–10,000
- Headquarters
- Barcelona, Spain
- In Spain
- Barcelona, Madrid, Valencia and 11 more
Good to know if you are moving
- COMSA is a Spanish company with a long history, offering stable employment in the infrastructure sector.
- The company has a strong presence in Barcelona, which is a major hub for international professionals in Spain.
- COMSA provides opportunities for engineers and technical staff, with roles in construction, railway, and energy projects.
- The company is part of the Eiffage group, which may offer international mobility opportunities within Europe.
- COMSA emphasizes safety and technical training, which can be valuable for career development.
In their own words
Additional information
At COMSA Corporación we promote diverse, inclusive and equitable environments, where talent is valued without barriers or labels. We are committed to equal opportunities, we encourage the participation of women in areas with lower representation and we guarantee objective and fair selection processes.
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