The English-language job board for Spain
Overview
Requirements
Have the right to work in Spain
Grupo Sermicro doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Catalan
The ad asks for Catalan, or counts it in your favour.
Work on-site in Barcelona
No relocation package mentioned.
Have 2+ years of experience
Mid-level role.
Higher vocational training (FP Grado Superior)
“·CFGS en Informática, Sistemas o similar.” — per the ad.
This job was automatically translated to English.
Pay & benefits
What you'll get
We Offer:
- Opportunity to work in an important leading company in its sector and in continuous growth
- Training, continuous learning, and a professional career oriented towards specialization and promotion
Good work environment
- Job Stability
Requirements
What we're looking for
Requirements:
Experience (Essential)
·Minimum 2 years of experience in:
oMaintenance of IT equipment.
oDemonstrable experience in coordination, supervision, or technical lead roles in IT services.
oExperience in inventory management.
oExperience in the creation and maintenance of installation mockups.
Nice to have
Education (Desirable)
·Higher Vocational Training (CFGS) in IT, Systems, or similar.
·Previous experience as a technical lead or coordinator will be valued.
Languages
·Spanish: high or native level.
·Catalan: B2.
The role
We are currently looking for a Service Desk Coordinator to work in a service for large companies.
What you'll do
Functions:
·Daily coordination and supervision of the Service Desk team.
·Distribution and monitoring of tasks and workloads.
·Control of tickets, backlog, and SLA compliance.
·Monitoring of incidents and requests of special criticality.
·Supervision of the correct classification and escalation of tickets.
·Application and monitoring of operating procedures.
·Identification of errors and definition of corrective actions.
·Monitoring of team productivity and quality.
·Preparation and review of operational reports.
·Operational liaison with the client.
·Coordination with the technical lead and Service Manager.
·Monitoring of absences, coverage, and operational needs of the team.
·Detection of training and reinforcement needs.
How you'll work
LOCATION: BARCELONA
SCHEDULE: 8 AM TO 6 PM, MONDAY TO FRIDAY. Availability until 9:00 PM for telephone support.
About Grupo Sermicro
- Industry
- IT Services
- Website
- gruposermicro.com
In their own words
About the company & team
We invite you to join our team!
We invite you to join Grupo Sermicro, a leading ICT Solutions and Services company, which helps companies deploy their business strategy through an efficient and innovative use of technology
Tags
More jobs like this
or browse IT support·Mid-level·Catalonia·IT Services
€20k
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