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Senior Technical Account Manager AEC (French & Spanish)

On-site in Barcelona·Full-time·Added yesterday (last checked 28 Oct)

Autodesk

15 open roles

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Our summary

Salary
€46,000 - €67,100 a year

About €2,770 - €3,820 a month after tax.

Work mode
On-site, Barcelona
Contract
Full-time
Spanish
Fluent
English
Required
Other languages
French
Experience
5+ years
Education
University degree

Visa options

  • The ad doesn’t mention sponsorship

    Not a refusal, but not a yes. Worth asking in your first message.

  • Pay clears the EU Blue Card threshold

    The advertised pay is over the €41,356 bar, so the route exists if Autodesk uses it.

More jobs over the Blue Card threshold

Skills

Nice to have

Requirements

What we're looking for

  • Bachelor's degree or equivalent experience in Architectural, Civil or Construction Engineering

  • Minimum 5 years' experience in using or supporting Autodesk AECO products (Autodesk Revit in particular) and cloud services (Autodesk Construction Cloud/Forma in particular) for large enterprise clients in a professional services role

  • Strong analytical skills and experience working and troubleshooting in enterprise environment

  • Expert knowledge in workflows and data exchange

  • Experience in delivering on presentations

  • Able to manage several projects at a time, setting the right priorities

  • Strong communicator in French, Spanish and English

  • Fluency in French, Spanish and English required, any other additional European language nice-to-have

Nice to have

  • Strong communicator and able to build relationships at all levels, taking initiative

  • Ability to present technical information to a live or virtual audience

  • Technical consulting experience and/or technical project delivery experience with large, demanding clients

  • Experience in Autodesk Navisworks and/or Autodesk AutoCAD

Pay & benefits

What you'll get

Salary is one part of Autodesk's competitive compensation package. For Spain based roles, we expect a starting base salary between 46,000 EUR and 67,100 EUR. Offers are based on the candidate's experience and geographic location, and may exceed this range. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

The role

Autodesk Customer Success is looking for highly motivated technical experts to help our customers optimize their product investment and achieve measurable business outcomes.

We are looking for professionals with Architecture, Engineering, Construction and Operations (AECO) experience, supporting a broad range of technologies in large-scale enterprise environments. This person will work closely with medium and large enterprise customers worldwide.

You will join the Proactive Support group within the Customer Technical Success team- a team that values professional development and rewards high performance.

Technical Account Management owns the customer support experience and is responsible for ensuring customers run reliably and securely at scale through proactive technical governance and advisory.

What you'll do

  • Establish and maintain working relationships with customers as technical point of contact, activities including customer interactions, internal alignment with Customer Success Manager (CSM) and Technical Adoption Specialist (TAS) in executing activities in customer success plans and ensuring best in class Customer Technical Success experience

  • Priority handling and escalation of critical issues and monitoring of service level compliance

  • Technical assistance and recommendations for Enterprise Customers based on data analytics

  • Taking a problem management approach, find opportunities for improvement initiatives

  • Partner with customer's IT and design groups to ensure successful and efficient installation, licensing, and performance of Autodesk cloud and desktop applications

  • Manage delivery of coaching sessions from the customer success plan to increase adoption and customer success plan

  • Delivering proactive customer engagement through regular support case reviews, assessment of software performance, and alignment of technical insights with customer objectives

  • Responsible for key event management (e.g. major upgrades)

  • Engage strategically and provide Insights and technical health governance

Sales Careers

Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales

Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/global-belonging

In-Person Onboarding and Identity Verification

This role may require in-person onboarding and/or in-person ID verification.

Hiring process

4 steps3 interviewsa task to do

  1. Recruiter meeting

    With a recruiter

    First conversation in the process, with a recruiter.

  2. Hiring manager meeting

    With a hiring manager

  3. Functional assessment

    Not every role

    Some candidates are also asked to take a functional assessment.

  4. Interview team

    With an interview team, typically 3-4 people

    Meet with an interview team, typically 3-4 people.

  • Autodesk does not typically give specific interview feedback, but updates candidates on status soon after the last interview.
  • AI-based interview assistance from technology or other people during interviews is not permitted.

About Autodesk

Autodesk is a software company whose products are used by innovators across industries — its careers page describes how "amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies," helping customers "turn their ideas into reality." The company emphasizes a strong internal culture, stating that "our culture guides the way we work and treat each other, informs how we connect with customers and partners."

Headquarters
San Francisco, California, United States

Good to know if you are moving

  • Autodesk currently recruits for software engineering roles in Spain, including Senior Full-Stack Software Engineer, Principal Software Engineer, Software Architect, and Machine Learning Engineer positions.
  • Spain-based customer-facing roles include Technical Account Managers and Customer Success positions covering AEC, Civil, and Manufacturing industries.
  • Several Spain-based roles require specific language combinations, such as English and Spanish, English and Dutch, French and Spanish, and German.
  • Sales and go-to-market roles in Spain include territory-focused positions such as Field Sales Account Executive - South Europe and Partner Specialist (Construction Solutions).

In their own words

About the company & team

Welcome to Autodesk! Amazing things are created every day with our software - from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk - it's at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you're an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

All open roles at Autodesk

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