The English-language job board for Spain

Senior Technical Account Manager

Remote, Barcelona·Full-time·Added yesterday

Still open when we checked on 9 Oct

Lighthouse

14 open roles

Overview

Job details

  • Full-time

    Per the ad.

  • Fully remote

    Per the ad.

Requirements

  • Have the right to work in Spain

    Lighthouse doesn't mention sponsorship in the ad.

  • Have senior-level experience

    Senior-level role.

Benefits

  • Private health insurance

    Per the ad: paid by the employer, or taken through flexible pay.

Skills

Pay & benefits

What you'll get

  • Flexible working environment: Work from home or at one of our global offices.
  • Flexible time off: Autonomy to manage your work-life balance.
  • Alan Healthy benefits: 160€/month for food or nursery.
  • Payflow App: Access your earned salary in advance at no cost to you.
  • Flexible retribution: Optional benefits through tax-free payroll deductions for food, transportation and/or nursery.
  • Wellbeing support: Subsidized up to 80% ClassPass subscription.
  • Comprehensive health insurance: 100% Alan coverage for you, your spouse, and dependents.
  • Collaborative team: High-bar, friendly, creative, and passionate colleagues.
  • Career development: Workshops, frameworks, tools, training, and processes to realize your full potential.
  • Impactful work: Shape products relied on by 85,000+ users worldwide.
  • Competitive compensation: Proactively maintained to value your work.
  • Referral bonuses: Earn rewards for bringing in new talent.

The role

Our Mission: Why Lighthouse?

At Lighthouse, we're on a mission to revolutionize commercial strategy as hospitality's most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue.

With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software-they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act.

What you'll do

The Senior Technical Account Manager is a senior commercially oriented technical advisor within the Lighthouse Commercial team. They manage a portfolio of complex and high-value accounts, partnering closely with Account Executives to drive adoption, retention, and growth.

The role combines strong Lighthouse product and integration expertise with commercial judgment and proactive account management. The Senior TAM acts as a trusted technical advisor to customer stakeholders, identifies risks and opportunities before they become issues, and translates technical capabilities into measurable business value.

  • Own the technical relationship across a portfolio of complex managed accounts.
  • Partner closely with AEs on account strategy, retention, expansion, and renewal planning.
  • Proactively identify adoption gaps, technical risks, expansion opportunities, and churn signals.
  • Provide usage, adoption, ROI, and technical insights to support renewals and commercial conversations.
  • Lead or contribute to QBRs, adoption reviews, renewal preparation, and executive customer engagements.
  • Tailor engagement based on account value, complexity, health, and commercial opportunity.
  • Serve as a senior SME across Lighthouse products, integrations, data, and AI capabilities.
  • Understand BI data structures, market codes, OTB vs. Actuals, and common data-quality issues.
  • Demonstrate strong knowledge of Connect AI, PMS/OTA connectivity, Rate Insight & Parity, The Hotels Network, Market Insight, and Ernest/Revenue Agent.
  • Understand APIs, data flows, PMS/channel integrations, and common integration failure points well enough to scope, diagnose, and explain complex scenarios.
  • Own the customer-facing technical narrative while partnering with Customer Care, Engineering, and Product on underlying resolution.
  • Build account-specific adoption plans that connect Lighthouse capabilities to customer business outcomes.
  • Drive sustained adoption of core products, advanced functionality, and AI capabilities.
  • Lead best-practice sessions, technical value reviews, and targeted adoption engagements.
  • Monitor adoption milestones and proactively intervene when customers are not realizing expected value.
  • Develop and share scalable best practices, playbooks, and customer-facing content.
  • Actively drive adoption of Ernest/Revenue Agent and other AI capabilities across the portfolio.
  • Use Claude, Gemini, and Lighthouse AI tools daily to improve account analysis, preparation, communication, and prioritization.
  • Translate AI capabilities into practical customer use cases and measurable outcomes.
  • Identify opportunities to automate repetitive account-management activities and improve portfolio scalability.
  • Validate AI-generated insights and maintain high standards of accuracy and customer relevance.
  • Act as a senior bridge between Commercial, Customer Care, Engineering, Product, and customers.
  • Bring structured customer feedback and product insights into internal teams.
  • Coordinate complex technical engagements and ensure clear ownership and communication.
  • Share technical and commercial best practices with other TAMs and AEs.
  • Contribute to improvements in TAM processes, playbooks, tooling, and operating models.

How you'll work

  • 💼 Revenue Team
  • 📍 Barcelona / Spain
  • 🕜 Full-time / Remote

About Lighthouse

Lighthouse is a London-based hospitality technology company that provides data intelligence, benchmarking, and market analytics solutions to the hotel industry. Its platform aggregates and analyzes data from thousands of hotels worldwide, offering insights on pricing, demand, and performance to help hoteliers optimize revenue. The company serves a global client base and is recognized as a key player in the hospitality tech sector, with a strong focus on data-driven decision-making.

In Spain, Lighthouse has a significant presence, particularly in Barcelona, where it operates a major office and is actively hiring for roles in engineering, data, sales, and marketing. The company's work culture emphasizes innovation and data excellence, making it an attractive destination for international professionals with skills in software engineering, data engineering, and business intelligence. With a diverse, multilingual team and a global footprint, Lighthouse offers opportunities for career growth and cross-cultural collaboration, especially for those with language skills in Italian, German, or English.

Industry
Hospitality Tech
Founded
2012
Employees
500–1,000
Headquarters
London, UK
In Spain
Barcelona

Good to know if you are moving

  • Lighthouse has a significant office in Barcelona, Spain, which is a hub for its sales, data, and engineering teams.
  • The company hires international professionals, with roles requiring Italian, German, and English language skills, indicating a multicultural work environment.
  • Lighthouse offers roles in data engineering and AI solutions, making it a good fit for tech professionals looking to work in the hospitality sector.
  • The company's global HQ is in London, but its Spain presence is centered in Barcelona, a popular destination for international talent.
  • Lighthouse's platform is used by hotels worldwide, offering employees exposure to a global client base and industry insights.

In their own words

About the company & team

Lighthouse Values: Our guiding light

We are Lumineers. Our shared values keep us on a collaborative path fostering a cultural and customer centric environment

  • Pursuit of greatness: We're innovators who care deeply about our customers' success. Our team brings their best work, stays curious, and delivers excellence through attention to detail
  • Meaningful work matters: We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward
  • Elevate each other: We don't just work together - we grow together. What unites us is understanding each other as people and working toward shared goals

We're more than just a workplace - we're a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry's most exciting rocket-ship? 🚀

You'll join a global Revenue team of 150+ sales professionals across 24 countries. Our team works across the full Lighthouse product suite, helping hotels, chains, and hospitality groups achieve their commercial goals. It's a collaborative, high-energy environment with real opportunities for career growth and the chance to learn from experienced leaders as we continue to expand our market share.

Additional information

Thank you for considering a career with Lighthouse. We are committed to fostering a diverse and inclusive workplace that values equal opportunity for all. We welcome candidates from all backgrounds, regardless of age, gender, race, religion, sexual orientation, and disability. Our commitment to equality is part of our culture. If you require reasonable accommodation at any point during the application or interview process, please notify your recruiter.

Not ticking every box? No problem! We value diverse backgrounds and unique skill sets, and we encourage individuals from all walks of life to apply. If your experience looks a little different from what we've described, but you're passionate about what we do and are a quick learner, we'd love to hear from you!

Learn more about our careers and recruitment process | Our company and leadership team | Beware of recruitment scams

All open roles at Lighthouse
WhatsApp
Hybrid in BarcelonaNo Spanish needed

Account Executive - UK

Lighthouse1d ago
Hybrid in BarcelonaNo Spanish needed
Hybrid in BarcelonaNo Spanish needed
Hybrid in BarcelonaNo Spanish needed
Remote, BarcelonaNo Spanish needed
Remote, Barcelona, Málaga, Palma de Mallorca & ValenciaNo Spanish needed

Data Science Engineer

Lighthouse3w ago
Remote, BarcelonaNo Spanish needed
Remote, MadridNo Spanish needed
Hybrid in BarcelonaNo Spanish needed

Data Engineering Manager

Lighthouse1mo ago
Remote, Barcelona +1No Spanish needed
Hybrid in BarcelonaNo Spanish needed
See all 14 jobs