Tailoring Specialist

• Minimum 2 years of relevant experience in tailoring, tailoring, or garment alterations, preferably in premium fashion retail.
• Demonstrable experience in taking measurements, fitting, and garment modifications.
• Knowledge of garment construction, fabrics, and tailoring techniques.
• High attention to detail and quality orientation.
• Ability to offer close, professional, and personalized treatment to the customer.
• Organization, autonomy, and the ability to manage different garments and priorities.
• Great capacity for teamwork and communication.
• Passion for fashion, tailoring, and the product.

• Knowledge of English and other languages will be positively valued.

What we are looking for:
We are looking for a Tailoring Specialist passionate about tailoring and fashion to join our team in Madrid!
Your main objective will be to ensure an exceptional and personalized tailoring experience, advising our customers and ensuring the perfect fit of every garment.
You will be responsible for performing and supervising the necessary adjustments and alterations, paying special attention to every detail and maintaining the quality standards that characterize Hackett.
You will work in close collaboration with the store team to understand each customer's needs, provide your technical knowledge, and contribute to creating a memorable experience that reflects our brand's identity and values.

• Tailoring and fitting: performing garment trials, taking measurements, and determining the necessary adjustments to achieve a precise and personalized fitting.
• Alterations and modifications: performing tailoring modifications and alterations according to customer needs and the brand's quality standards.
• Customer advice: offering expert and personalized advice on adjustments, proportions, fabrics, and garment modification possibilities.
• Attention to detail: guaranteeing an impeccable finish on every garment, taking special care of the details and the quality of the work performed.
• Customer experience: creating a distinctive, close, and professional tailoring experience, exceeding customer expectations and conveying Hackett's values and identity.
• Collaboration with the store team: working together with Sales Consultants and the management team to ensure a smooth and coordinated customer experience.
• Garment tracking: managing and tracking garments that require alterations, ensuring compliance with established deadlines and standards.
• Quality: checking garments before delivery to the customer, guaranteeing that the alterations performed meet the agreed specifications.
• Image and organization: maintaining the tailoring space, tools, and work materials organized and in perfect condition.