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Member Services & CRM Specialist

Hybrid in Madrid·Added 2 days ago (last checked 15 Oct)

BME | Bolsas y Mercados Españoles

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Overview

Work mode: Hybrid, Madrid
Spanish: Native level

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Skills

Requirements

What we're looking for

Experience in Client Services, Operations, CRM, Customer Support or similar business functions, with strong member relationship management skills.
Strong ownership mindset with the ability to work independently and solve problems proactively.
Interest in systems, data management, market operational processes and process optimization.
Functional knowledge of market operations and standard market messaging processes.
Native or professional proficiency in Spanish (mandatory). Strong English communication skills and ability to work in an international environment are highly valued.

The role

Member Services & CRM Specialist

We are looking for a proactive and ownership-driven professional to support both CRM and Member Services activities. The role combines client support, process management, CRM governance and collaboration with business and IT teams, contributing to operational excellence and continuous improvement.

What you'll do

Provide functional support to internal and external Members across CRM and Member Services activities
Maintain high-quality client and business data, ensuring accuracy and governance standards.
Manage user access, onboarding activities and CRM-related administration tasks.
Participate in system enhancements, testing activities and process improvement initiatives.
Act as a key liaison between business users, operations team and IT stakeholders.

How you'll work

Madrid | Working from home up to 40% | Reference 8107

Hiring process

Application review, then generally two to three interviews, online or in person; some roles add a case study or an individual assessment 3 interviews

SIX aims to respond to every application within two weeks.
Only direct applications through the careers website are considered.

About BME | Bolsas y Mercados Españoles

BME | Bolsas y Mercados Españoles is the operator of the Spanish stock exchanges and financial markets, including the Madrid, Barcelona, Bilbao, and Valencia exchanges, as well as clearing and settlement systems. It is a key player in the Spanish financial infrastructure, providing trading, listing, and market data services. As part of the SIX Group since 2020, BME operates within a larger European financial services ecosystem, with a strong focus on technology and innovation in capital markets.

BME is headquartered in Madrid, where it maintains its main operations and a significant technology hub. The company offers a dynamic work environment at the intersection of finance and technology, with roles spanning IT, cybersecurity, data engineering, legal, and compliance. For international professionals, BME provides an opportunity to work in a leading European exchange group, with exposure to global financial markets and the backing of SIX Group. The company values technical expertise and offers roles that often require English, and sometimes German, making it accessible to international talent.

Industry: Financial Markets
Founded: 2002
Employees: 1,000–5,000
Headquarters: Madrid, Spain
In Spain: Madrid
Website: bolsasymercados.es

Good to know if you are moving

BME is part of SIX Group, a Swiss company, offering opportunities for cross-border career moves within Europe.
The company is a key player in the Spanish financial market, providing a stable and regulated work environment.
Many roles require English, and some also require German, making it suitable for international professionals.
BME offers a range of technology and legal roles, ideal for those with expertise in financial services.
Madrid is a vibrant city with a high quality of life, and BME is centrally located in the financial district.

In their own words

About the company & team

BME - Bolsas y Mercados Españoles - drives the transformation of financial markets and belongs to SIX, the third largest exchange group in Europe.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.