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Customer Care (Native/Bilingual French)

Hybrid in Madrid·Added 1 month ago (last checked 26 Oct)

Idealista

24 open roles

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Our summary

Work mode: Hybrid, Madrid
Languages: French
Experience: 2+ years

Visa options

The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in French.

Requirements

What we're looking for

Native French or equivalent level of proficiency (indispensable).
Minimum 2 years of experience in customer relations teams.
Proficiency in CRM tools (Salesforce) and incident management tools (Jira).
Proactive and solution-oriented mindset, with good management of conflict situations and a strong team spirit.

Nice to have

Knowledge of the real estate sector is a plus.

Pay & benefits

What you'll get

Permanent contract.
A team that promotes continuous learning, in an informal and friendly environment.
Offices located in the center of Madrid.
Immediate availability.

The role

We are strengthening our Loyalty team for idealista France!

We are looking for native French-speaking professionals to join our offices in Madrid and support our French clients and real estate agencies.

On a daily basis, you will be in direct contact with our clients and will support them in resolving their issues, from A to Z.

What you'll do

Ensure fluid and high-quality communication with French clients.
Resolve incidents related to the product and service, and ensure the follow-up of those forwarded to the technical teams.
Maximize customer satisfaction at every interaction.
Answer questions regarding the product and service with autonomy and discernment.

How you'll work

Hybrid remote work: 2 days in the office and 3 days remotely, after validation of the probationary period.
Rotating shifts, from 9:00 to 19:00.

About Idealista

idealista is a leading Spanish real estate and classifieds technology company, operating one of the most visited property portals in Spain and Italy. The company's platform connects buyers, sellers, and renters through a comprehensive online marketplace, offering listings for homes, commercial properties, and vehicles. With a strong focus on data and technology, idealista has grown into a major digital player in the Southern European property market, employing a large team of engineers, data scientists, and product specialists.

In Spain, idealista is headquartered in Madrid and maintains a significant technology hub there, making it a relevant destination for international tech and product talent. The company's culture is data-driven and product-focused, with a strong emphasis on engineering excellence and user experience. For international hires, idealista offers the opportunity to work on high-traffic consumer platforms in a Mediterranean lifestyle, with Spanish language skills being a plus but not always a requirement for technical roles.

Industry: Real Estate
Founded: 2000
Employees: 500–1,000
Headquarters: Madrid, Spain
In Spain: Madrid

Good to know if you are moving

idealista's working language is Spanish, so Spanish proficiency is a significant advantage for most roles.
The company has a strong engineering culture with a focus on data, machine learning, and product development.
Madrid offers a vibrant, affordable European capital lifestyle with excellent international connectivity.
The company has a flat hierarchy and promotes ownership and autonomy in product teams.
Relocation support and visa sponsorship are handled on a case-by-case basis, so it is worth clarifying during the interview process.

All open roles at Idealista