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Not a refusal, but not a yes. Worth asking in your first message.
Nice to have
Relevant experience: 1+ year in technical support or software QA.
A methodical mindset: You know how to reproduce issues, investigate their causes, and write clear, actionable bug reports.
Strong communication skills: You keep clients informed with clarity and empathy, even when a fix isn't available yet.
Language skills: Fluent in English, plus French or Spanish.
Nice to have: Experience with Linear or Jira, familiarity with APIs, webhooks, or integrations (ClassPass, Wellpass, USC, Wellhub), and previous experience in a SaaS environment.
🤖 AI-powered, from day one
Your own Claude account and a monthly AI tools budget.
🩺 Your health comes first
Alan health insurance fully covered by bsport · DKV dental · mental health support · paid sick leave.
🧘 Move like the people we serve
Wellhub access to thousands of gyms, studios and wellness apps.
💳 Get more from your pay
Alan Flex: pay meals, transport and nursery from your gross salary, tax-free.
☀️ A great place to work, live and connect
Office on Passeig de Gràcia · 1 remote day/week + 15 extra days/year · Summer Fridays in August · an international team across Europe, the US and APAC.
At bsport we empower the Wellness Industry with an all-in-one platform that combines boutique fitness and advanced technology. Our platform enables our partners to manage their bookings, payroll, marketing and more, to streamline operations and boost their commercial success.
Join bsport at one of the most exciting stages of its journey: backed by €30 million in funding, the company is accelerating its international expansion and redefining the future of fitness and wellness tech.
You will own every quality or bug case that Level 1 cannot resolve, acting as the main point of contact for the client until the case is closed. While the CQA Specialist and the Product team own the bug and its resolution, you will own the client relationship, keep them informed, and ensure they feel supported every step of the way.
Is it a bug, a configuration issue or a usage question? Check Back Office settings, reproduce, search existing Linear tickets.
Configuration and usage issues: solve them with the client directly.
Tag and link the Intercom conversation.
Comment on the existing Linear ticket, or create a new one with the template and full replication steps.
Owner named the same day; client updated every 48 hours; loop closed when the fix ships.
Repeat issues grouped with the number of clients affected, shared with Borja every week.
Introduction call with Charlotte, talent acquisition
First interview with Chloé, your future team leader
Second interview with Taninna, Head of CSM
We believe diversity makes us stronger and are committed to creating an inclusive workplace where everyone can do their best work.
If you require accommodations during the application or interview process, please inform us.
bsport is a leading boutique fitness management platform that provides an all-in-one solution for studio owners to manage scheduling, payments, memberships, marketing, and more. With over 3,000 customers in 40+ countries, bsport helps fitness studios streamline operations and grow their business. The company is headquartered in Barcelona and Paris, with a team of over 200 employees.
bsport · Barcelona
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or browse Barcelona·Customer Success·Junior·Hybrid·Gyms & Wellness·Catalonia·Fitness SaaS
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€25k - €29k
🇬🇧€40k - €55k
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