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Customer Onboarding Specialist - Brazilian Market

On-site in Barcelona·Full-time·Added 9 months ago

This job was published 9 months ago

Sesame HR

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Overview

Job details

Full-time
Per the ad.

Requirements

Have the right to work in Spain
Sesame HR doesn't mention sponsorship in the ad.
Speak intermediate Spanish
Listed as a requirement in the ad.
Work on-site in Barcelona
No relocation package mentioned.

This job was automatically translated to English.

Requirements

What we're looking for

🤓 What do we expect from you?
For us, it is essential that you:

Have ease and interest in learning new things, as well as a constant desire to improve and question the current state of the tool.
Know how to work in a team, communicate, and express yourself well.
Shine through your ability to adapt to changes. We are a startup, so... expect a few curves along the way!

As a Customer Onboarding Specialist 👨💻👩💻, it is indispensable that you have:

A minimum of 1 year of experience in customer service, operations, and account management.
Knowledge of CRM tools.
A great ability to solve problems efficiently, maintaining the highest level of customer satisfaction.
A passion for people and for a job well done.
Strong verbal and written communication skills.
Strategic planning, an analytical mindset, and client portfolio management.
The ability to build trust with the client.
Advanced Spanish

Nice to have

✨ You will stand out even more if you have:

Experience in SaaS and/or technology companies.
Previous experience as a Customer Onboarding Specialist.
Experience and/or knowledge regarding Human Resources processes.
Fluency in other languages (English, Italian...).

The role

We are looking for the new star to join our team as a Customer Onboarding Specialist.

What you'll do

👨💻👩💻 What will you do at Sesame?

Create and maintain relationships with assigned clients. This includes implementation, training on the configuration of the contracted service, resolving doubts, and empowering them to make the most of the platform.
Establish a relationship of trust with the client to drive the value of our products and services.
Maintain and develop customer success strategies and practices.
Communicate effectively, both internally and externally, to understand client needs and thus maximize their retention and growth.
Monitor metrics and data related to customer success.
Balance customer satisfaction with the efficiency of adopted practices, adapting them to user expectations.

Hiring process

Before we tell you what we are looking for, we have prepared a video to introduce ourselves and show you who we are - who knows, maybe we can convince you that we are a good match? 😉

About Sesame HR

Sesame HR is a Spanish HR technology company that provides a cloud-based platform for managing human resources, including time tracking, payroll, and employee management. Founded in 2015, the company has grown to serve thousands of businesses across Spain and Latin America, positioning itself as a key player in the HR tech sector.

Industry: HR Tech
Founded: 2015
Employees: 100–500
Headquarters: Valencia, Spain
In Spain: Valencia
Website: sesamehr.com

Good to know if you are moving

Sesame HR is headquartered in Valencia, a vibrant Mediterranean city with a growing tech scene and lower cost of living compared to Madrid or Barcelona.
The company operates in Spanish and Portuguese markets, so fluency in Spanish is often essential for many roles, though tech positions may be more flexible.
As a fast-growing startup, employees may have the opportunity to work in a dynamic, scale-up environment with direct impact on product development.
Sesame HR offers remote work options, which can be attractive for international hires looking to live in Spain while working flexibly.

In their own words

About the company & team

We are Sesame HR, the digital solution that helps Human Resources teams, managers, and companies optimize people management processes by centralizing everything in a single platform.
We work to redefine the workplace experience. Our mission is to facilitate the work of managers and HR professionals, so they can use their time creating personalized experiences for employees and taking care of their teams, while the company continues to achieve excellent business results.

And best of all: you won't be alone in this! 🤜🤛
You will work together with an incredible team from Sales, Customer Support...

All open roles at Sesame HR