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Customer Care Associate (Multilingual)

Hybrid in Barcelona·Full-time·Added 1 month ago

Choco

2 open roles

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Overview

Job details

Full-time hours
Per the ad.
Hybrid
Office and home days — the ad has the split.

Requirements

Have the right to work in Spain
Choco doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
French
The ad asks for French, or counts it in your favour.
Be near Barcelona for hybrid days
No relocation package mentioned.
Have 2+ years of experience
Junior-level role.

Pay & benefits

What you'll get

What you get

Work on digitalizing core operating systems for food distributors, automating orders, sales and payments in a system that still largely runs on calls and spreadsheets.
Work with an AI product with proven product-market fit, already embedded in distributor workflows and directly affecting order accuracy, speed, and margins.
Join a global team across 6 countries and 40+ nationalities, building a company that has raised $300M+ and reached unicorn status (~$1.2B valuation) with the ambition to define this category end-to-end.
In return, you get real ownership, equity, and the support to do your best work, including competitive compensation, health and wellbeing support, and long-term benefits like a sabbatical (all localized by office).
Collaborate with people who want to own outcomes in a messy, real-world system and make it work at scale.

If you want to work on real problems, take ownership, and raise the bar, we should talk.

Requirements

What we're looking for

2+ years of experience in customer support or operations in fast-paced, tech-enabled environments, with a track record of owning outcomes
Comfort operating across multiple tools and stakeholders in ambiguity and high-pressure situations
Strong judgment in prioritization and real-time problem solving
Accountability when things go wrong and the drive to resolve issues fully
Fluency in French, Spanish, and English (C1+ written and spoken)

The role

Join Choco, where we build and own solutions that reshape a broken food system.

The global food supply chain is inefficient by design. Waste is high, margins are thin, and most distributor order processes are done over the phone, tracked across broad spreadsheets, and based on intuition rather than strong data.

At Choco, we're changing that. We build software used daily by food distributors and their customers to run their business. It automates orders, reduces errors, and helps operations run faster and more reliably. Because it's embedded in daily operations, our SaaS platform has immediate, real-world impact, on efficiency, margins, and how businesses run day to day.

What you'll do

As Customer Care Associate, you will own customer issue resolution end to end and ensure distributors receive fast, reliable support in their day to day operations. You are accountable for ensuring customer order flow stays running and resolving customer issues as they arise.

Own customer issues from first contact through resolution across French and Spanish-speaking markets
Build and deliver fast, reliable support workflows used by distributors in day-to-day operations
Work through messy, time-sensitive issues (order errors, blocked accounts, product problems) to keep operations running smoothly
Make decisions that directly impact customer satisfaction, retention, and order flow continuity
Improve support quality by identifying patterns in recurring issues and driving root-cause fixes
Take responsibility for clear escalation and coordination with internal teams when needed
Collaborate with external support agents and internal teams to maintain high-quality service standards

How you'll work

This is a customer-facing operational role with fixed coverage requirements. You will work Monday to Friday from 9:00 to 18:00, including a daily upaid lunch break. You must be consistently available during these hours to support customers across both Choco and Goot.

About Choco

Choco is a technology company building an AI platform for food wholesalers and distributors. Its product suite includes Choco OrderAgent, which captures orders arriving by voicemail, email, text, or handwritten note and feeds them directly into a wholesaler's ERP; an AI-powered eCommerce webshop; SalesHub, a set of AI-powered sales tools; and CustomerHub, a foodservice CRM. The company's website reports 1M+ monthly orders processed, 24/7 AI order processing, and 20% larger average order sizes for wholesalers on its platform, alongside customer stories with food distributors such as Lynas Foodservice, Swaledale Butchers, Reach Food Group, and Crowbond Foodservice.

Choco presents itself as a partner rather than just a software vendor: each distributor is assigned a dedicated Customer Success Manager who leads data uploads, ERP integration, onboarding, and even on-site support at launches and trade shows. For Spain, the company maintains a dedicated España region on its website alongside Deutschland, France, USA, and UK, and its current openings include Customer Care Associate roles in Spain, including a multilingual position — the clearest entry point for international professionals based on available sources.

Website: choco.com

Good to know if you are moving

Choco's website includes a dedicated España region alongside Deutschland, France, USA, and UK, indicating the Spanish market is part of its footprint.
Choco currently hires Customer Care Associate roles in Spain, including a multilingual position.
Choco emphasizes hands-on customer support: 'On launch day, we're on site. When emergencies hit we answer your text.'

In their own words

Additional information

Choco is an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.

All open roles at Choco