Customer Onboarding Specialist

• Between 1 and 3 years of experience explaining tools or processes to clients or teams, with clarity, patience, and the ability to adapt the explanation.

• Technological and/or accounting affinity.

• Ability to lead sessions with professionals who are experts in their field, listen to their needs, and manage questions with judgment.

• Organization to accompany several clients at once and fulfill follow-up commitments.

• Eagerness to learn how to work with AI in your day-to-day (no previous experience needed).

• Ability to identify learning difficulties and convert them into explanations, materials, or improvement proposals.

• Autonomy, initiative, and comfort working with processes that evolve as we grow.

• Startup mentality: ownership, autonomy, and focus on impact in an environment where priorities change quickly.

• Native Spanish and sufficient English to read documentation and use software tools.

• Residency in Barcelona or surroundings.

• Knowledge of accounting in Spain or experience in an accounting firm. We will value this especially because it will help you understand our clients sooner, but it is not essential.

• Experience using AI to prepare materials and improve productivity.

• Experience creating videos or training content.

• Comfort with data, reading a dashboard, and drawing conclusions to improve tasks.

• Catalan, especially valued for client sessions.

• Competitive salary to be discussed during the first call.

• Hybrid model, 3 days/week in our Barcelona office.

• Flexible benefits through Cobee and medical insurance at practically no cost.

• Permanent contract and top-tier equipment.

• An onboarding process to work on, with autonomy to propose improvements and put them into practice.

• Collaborative culture and open communication. Your ideas will have a direct impact and you will have the perfect environment to grow.

Imagine a world where accounting firms and SMEs stop wasting hours on tasks that do not add value. That is the future we are building at Kabilio, backed by international investors and founders with a proven track record of success.

New accounting firms join Kabilio every month, and the first few days make all the difference; a team that understands the tool well from the start uses it more and gets more value from it. We are looking for the person who will help our new clients learn, start with confidence, and incorporate Kabilio into their daily routine.

As a Customer Onboarding Specialist, you will be part of the Customer Success team. Your goal will be to accelerate the initial learning and adoption of accounting firms, helping them turn their first steps into habitual and autonomous use of the platform.

You will accompany clients after their initial meeting with their Customer Success Manager, who will maintain responsibility for the account. You will work in coordination with them to promote the first advancements and facilitate the continuity of the project.

We are looking for a person who enjoys teaching, explains the complex in a simple way, and finds ways to facilitate learning, whether in a session with a client or through a video or guide that helps many.

You will report directly to the Customer Success Lead and work closely with the Customer Success, Support, and Product teams.

• Deliver practical training via video call, adapted to each firm's processes and the familiarity of its users with technology

• Monitor initial usage to detect doubts, difficulties, or lack of activity and coordinate necessary actions with the CSM.

• Conduct reinforcement or re-onboarding sessions when an accounting firm changes teams, activates a new product, or has a special need.

• Propose and apply improvements to our onboarding process based on sessions, usage data, and client feedback.

• Be the voice of the client during their initial stage, sharing the most common roadblocks and doubts of the first few days with Customer Success and Product.

• Create content with AI such as short videos, knowledge center articles, and other resources (no previous experience required), to resolve recurring client doubts and facilitate autonomous learning.

• Grow in product and industry knowledge until you become a reference for the Product, Customer Success, and Support teams.

• Because you are going to work in one of the largest and least transformed markets in Spain.

• Because you will help professionals incorporate AI into their work and spend less time on repetitive tasks.

• Because you will not only provide training: you will have space to improve processes, learn and create content with AI, and propose changes that reach all clients.

• Because you are going to deeply understand how an accounting firm works and how AI is changing the profession.

• Because your decisions are truly implemented: here there is no bureaucracy to slow down ideas.

If you enjoy teaching and are motivated by seeing how a team improves its way of working, we want to meet you.