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89,000+ live jobsPermanent contract
Full-time hours.
Have the right to work in Spain
Capgemini doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
Have 10+ years of experience
Mid-level role.
This job was automatically translated to English.
· 10 years or more in network operation and maintenance for an operator or a managed services provider.
· Demonstrable experience designing and implementing operation processes (ITIL: incidents, problems, changes) in 24x7 environments.
· Management of operational transformation, integration, or service handover projects.
· Relationship with the client at a technical management level.
· ITIL v4 and project management certification (PMP, Prince2).
· Knowledge of ENS, ISO 27001, or ISO 22301 (continuity).
· Experience in a top-tier Spanish operator.
We value all applications. We offer an extensive training program, both in-person and online, including certifications... Even if you don't meet 100% of the valued skills, we'd love to meet you! A disability certificate will be positively valued, within the framework of our inclusion and diversity policy.
We are looking for a management profile for the SNOC service of a top-tier telecommunications operator in Spain. The position requires real experience in network operations, not just management.
Be responsible for the SNOC operation processes: defining them, ensuring compliance, auditing them, and improving them, and leading projects that change the way of operating.
· Define, document, and audit incident, major incident, problem, change, N1 → N2 escalation, and knowledge processes, aligned with the client.
· Ensure process compliance: escalations, ticket prioritization, scheduled works (BTP), and incident closure.
· Business Continuity Plan (BCP), operational security (ENS, privileged access), and occupational risk prevention in field activities.
· Quality: process indicators, internal audits, and improvement plans.
· Projects: industrialize the new scopes requested by the client and act as a bridge with the transformation program.
· Manage a team of 4 to 8 people (processes and projects).
· Drive AI-assisted processes, with traceability, human review, and measurement of improvements.
Location: Madrid, on-site in the operations room.
Reports to SNOC Service Management.
On-call: Participation in the 24x7 management on-call rotation and in crisis bridges.
Languages: Native Spanish; professional English.
Environment: Top-tier operator client, demanding SLAs, daily relationship with the client's technical management.
1 interview
Capgemini is a global leader in consulting, technology services, and digital transformation, headquartered in Paris, France. With over 350,000 employees worldwide, the company operates across more than 50 countries, helping organizations navigate their digital journeys through services like cloud, data, AI, cybersecurity, and engineering. Its scale and breadth make it one of the largest IT services firms in the world, serving clients across industries including automotive, aerospace, energy, and public sector.
In Spain, Capgemini has a strong presence with multiple delivery centers, primarily in Madrid, Barcelona, and other cities like Getafe and Sevilla, supporting both local and international clients. The company is known for its diverse, multicultural work environment and offers numerous opportunities for international professionals, especially in engineering, data, and cloud roles. Many positions involve working on global projects, often with English or French as working languages, making it an attractive employer for relocating talent.
Capgemini Engineering, a world leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential and build a better future. From autonomous vehicles to wildfire solutions, our experts in digital technologies and software go beyond the conventional to deliver unique R&D and engineering services across all industries. Join the team! And advance your career in a company with opportunities, where you can make a difference and where no two days are the same.
Our commitment to inclusion and equal opportunities means we have an Equality Plan and an Ethics Code that guarantee the professional development of our workforce and equal opportunities in recruitment, within an environment free from discrimination based on ethnicity, nationality, social origin, age, sexual orientation, gender expression, religion, or any other personal, physical, or social circumstance.
Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.
Rewrite your future. Join the team!
http://www.capgemini.com/es-es
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