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Service Manager Director

On-site in Madrid·Full-time·Added 1 month ago

Capgemini

364 open roles

Overview

Job details

  • Full-time

    Per the ad.

Requirements

  • Have the right to work in Spain

    Capgemini doesn't mention sponsorship in the ad.

  • Work on-site in Madrid

    No relocation package mentioned.

  • Have senior-level experience

    Director-level role.

Skills

The role

Service Managers covers the management of ongoing services to clients, ensuring that the service to the clients meets contractual requirements and service level agreements. Service Managers are also responsible for agreeing on service improvements together with the client, based on service delivery realization and deviation.

Engagement Director Operate at board level in multi site engagements. SDMs are fully responsible for providing deliverables or service to specification, within agreed cost and timescale, meeting the necessary quality standards and to customer satisfaction. SDM conduct client negotiations to agree terms for changes to the scope of the project or service, setting realistic expectations and ensuring commercial viability. SDMs manage project or service teams, plan activities and monitor progress. SDM ensure all project deliverables or services are provided using best practices and are of an appropriate quality. SDM provide factual analysis of the project or service portfolio and the teams performance and compliance to standard tools and processes.

About Capgemini

Capgemini is a global leader in consulting, technology services, and digital transformation, headquartered in Paris, France. With over 350,000 employees worldwide, the company operates across more than 50 countries, helping organizations navigate their digital journeys through services like cloud, data, AI, cybersecurity, and engineering. Its scale and breadth make it one of the largest IT services firms in the world, serving clients across industries including automotive, aerospace, energy, and public sector.

In Spain, Capgemini has a strong presence with multiple delivery centers, primarily in Madrid, Barcelona, and other cities like Getafe and Sevilla, supporting both local and international clients. The company is known for its diverse, multicultural work environment and offers numerous opportunities for international professionals, especially in engineering, data, and cloud roles. Many positions involve working on global projects, often with English or French as working languages, making it an attractive employer for relocating talent.

Industry
IT Consulting
Founded
1967
Employees
100,000+
Headquarters
Paris, France
In Spain
Madrid, Barcelona, Getafe and 1 more

Good to know if you are moving

  • Capgemini has a strong presence in Spain with offices in Madrid, Barcelona, Getafe, and Sevilla, among others, offering a wide range of roles for international talent.
  • Many positions in Spain require or prefer French or English, making it accessible for non-Spanish speakers, especially in roles supporting French public sector projects.
  • The company offers a global mobility program, allowing employees to work on international projects and potentially relocate across countries.
  • Capgemini is known for its strong focus on training and development, with opportunities to upskill in cutting-edge technologies like AI, cloud, and data engineering.
  • Spain is a key delivery center for Capgemini, with a large number of engineering and technology roles, particularly in aerospace, automotive, and energy sectors.
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