Technical Office Manager for Incidents and External / Internal Plant Operations

Capgemini Engineering, a world leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential and build a better future. From autonomous cars to wildfire prevention solutions, our experts in digital technologies and software go beyond the conventional, providing unique R&D and engineering services across all industries. Join the team and advance your career in a company with growth opportunities, where you can make a difference and no two days are the same.

• Experience in the operational management of telecommunications services.
• Knowledge of Field Force processes and contractor coordination.
• Experience in External Plant (PEX) and Internal Plant (PIN) environments.
• Experience monitoring incidents and coordinating technical actions.
• Basic knowledge of telecommunications networks and services.
• Valuable experience in preparing reports and dashboards using Power BI.
• Planning, organization, and priority management skills.
• Customer, results, and service commitment fulfillment orientation.
• Ability to manage critical situations and coordinate multiple stakeholders simultaneously.
• 24/7 SHIFTS.

• Coordinate collaborating companies and contractors responsible for field actions.
• Perform integral monitoring of incidents and actions until their closure.
• Supervise compliance with execution deadlines and service level agreements (SLA).
• Coordinate with operation centers, field technicians, clients, and internal areas to ensure the correct resolution of incidents.
• Manage operational escalations and unblock situations that may affect service commitments.
• Monitor actions on External Plant and Internal Plant infrastructures.
• Keep management and activity monitoring systems updated.
• Prepare operational reports, service indicators, and monitoring dashboards.
• Identify deviations, propose corrective actions, and participate in continuous improvement initiatives.
• Contribute to the correct execution of strategic services within the operator's operations environment.

We have a very comprehensive BENEFITS CATALOG for development and work-life balance (family support, insurance, and tickets, additional paid holidays for you and your loved ones, etc...). Would you like to know more?

• You will be able to continue training with cutting-edge technology courses, as well as personal skills development.
• Life and accident insurance. Medical insurance subsidized at 50%.
• 24 working days of vacation. 2 personal days. December 24th and 31st are non-working days.
• Flexible compensation plan.
• Additional financial aid for living expenses and remote work, on top of your salary.
• Flexible working hours and intensive summer schedule

Our Equality Plan and Code of Ethics guarantee inclusive and non-discriminatory processes, promoting talent in a multicultural and accessible environment for people with disabilities (we positively value having a disability certificate).

Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.

www.capgemini.com/es-es