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Service Delivery Manager

Hybrid in Madrid·Full-time·Added 16 days ago

Still open when we checked on 26 Sept

SGS

171 open roles

Overview

Job details

  • Full-time

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    SGS doesn't mention sponsorship in the ad.

  • Be near Madrid, Spain (Hybrid) for hybrid days

    No relocation package mentioned.

  • University degree

    “Bachelor’s degree in IT, Computer Science, or related field.” — per the ad.

Skills

Nice to have

Requirements

What we're looking for

  • Bachelor’s degree in IT, Computer Science, or related field.
  • Understanding of project management methodologies: Agile, Scrum, or Waterfall methodologies
  • Solid knowledge of project management & service delivery
  • Excellent communication skills
  • Proven ability to influence and engage stakeholders at all levels
  • Strong understanding of the full Software Development Life Cycle (SDLC), from requirements and design through deployment, support, and continuous improvement.
  • Proven experience leading cross-functional technical teams, including Engineering, QA, Architecture, DevOps, Infrastructure, and Application Support.
  • Ability to engage with engineering teams, manage technical dependencies, and translate risks into business impact.

Nice to have

  • Experience in implementation and optimization of Microsoft Dynamics 365 (D365) environment, especially Field Services.
  • Previous hands-on experience in software engineering, application development, infrastructure engineering, or a related technical field.
  • Bachelor's degree in Engineering, Computer Science, Information Technology, or a related discipline.
  • Familiarity with Agile delivery methodologies and DevOps practices.
  • PMP (Project Management professional) certification.
  • Technical background in application development and/or infrastructure.
  • Experience with ServiceNow and Azure DevOps
  • ITIL4 Certification

Pay & benefits

What you'll get

  • Join a globally recognized and stable company, a leader in the Testing, Inspection, and Certification (TIC) industry.
  • Enjoy a flexible schedule and hybrid work model
  • Access continuous learning opportunities through SGS University and Campus.
  • Collaborate in a multinational environment with colleagues from various continents.
  • Benefit from a comprehensive benefits platform.

The role

We are seeking an experienced IT professional with a strong background in project management to lead new application development and follow-up support within our Corporate IT team.

The role combines project management responsibilities, with a strong focus on coordinating internal teams and supporting the development of key projects and transition to an in-house support model, while ensuring alignment with SGS’s technical and operational standards.

What you'll do

Key Responsibilities

  • Coordinate internal team (and/or support contractors) to ensure delivery of new IT projects, in alignment with Stakeholder requirements.
  • Manage internal team to guarantee high-quality application delivery, support and adherence to corporate standards.
  • Manage budgets & timeline, coordinate cross-functional teams, and drive user adoption across the organization at product delivery.
  • Proactively identify project risks and issues, developing mitigation plans and escalations where necessary.
  • Support the transition of development and support activities from contractors / vendors to internal teams.
  • Contribute to the long-term stability, performance, and scalability of the applications under your responsibility.
  • Monitor, report and address key KPIs related to application support and development.

Hiring process

3 steps2 interviewsa task to do
  1. Application

  2. Recruitment team contact

    With recruitment team

    If your skills and experience match current or future needs, a member of the recruitment team contacts you.

  3. Interviews

    Face-to-face or virtual interviews, also a chance to learn about the job, your future manager and the culture.

  4. Assessments

    Not every role

    For some positions: personality, cognitive and technical assessments, a short psychometric study, or more thorough assessments by external consultants.

  5. Additional screening and reference check

  6. Selection and offer · With HR team

  • An email acknowledges receipt of every application.
  • Unsuccessful candidates are informed and may be contacted for future openings.

About SGS

SGS is a Swiss-headquartered multinational company and the world's leading inspection, verification, testing and certification company. Founded in 1878, it operates across diverse industries including agriculture, construction, energy, manufacturing, mining, and public sector, providing services such as quality assurance, risk management, and sustainability solutions. With over 99,000 employees and a network of more than 2,600 offices and laboratories worldwide, SGS is a category-defining player in the Testing, Inspection and Certification (TIC) sector.

In Spain, SGS has a significant presence with offices in Madrid, Barcelona, and other major cities, offering a wide range of technical and inspection roles. The company is known for its strong commitment to safety, quality, and regulatory compliance, making it a relevant employer for international professionals with backgrounds in engineering, environmental science, and industrial safety. SGS provides opportunities for career growth in a global environment, and its Spanish operations are a key part of its European network.

Industry
Testing & Certification
Founded
1878
Employees
50,000–100,000
Headquarters
Geneva, Switzerland
In Spain
Madrid, Barcelona, Valencia and 7 more
Website
sgs.com

Good to know if you are moving

  • SGS operates in over 140 countries, offering international professionals the chance to work in a truly global environment with potential for cross-border projects and career mobility.
  • The company provides extensive training and development programs, including language courses and technical certifications, which can be valuable for professionals relocating to Spain.
  • SGS has a structured career path with opportunities to progress from technical roles to management positions, appealing to those seeking long-term growth.
  • The Spanish offices are well-established and integrated into the European network, offering a stable work environment and exposure to diverse industries.
  • SGS is a large, stable employer with a strong brand name, which can be reassuring for international professionals seeking a secure position.

In their own words

About the company & team

SGS is the world’s leading Testing, Inspection and Certification company. We operate a network of over 2,500 laboratories and business facilities across 115 countries, supported by a team of over 100,000 dedicated professionals. With more than 145 years of service excellence, we combine the precision and accuracy that define Swiss companies to help organizations achieve the highest standards of quality, compliance and sustainability.

Our brand promise – “when you need to be sure” – underscores our commitment to trust, integrity and reliability, enabling businesses to thrive with confidence. We proudly deliver our expert services through the SGS name and a portfolio of trusted specialized brands, including Applied Technical Services, Brightsight, Bluesign and Nutrasource.

Additional information

Apply Now:
At SGS, we are committed to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential. Apply now to join our motivated and dynamic team!

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