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Senior N2 Transport Support Technician

Remote, Madrid·Full-time·Added yesterday (last checked 28 Oct)

Capgemini

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Our summary

Work mode: Remote (Madrid)
Contract: Permanent, full-time hours
English: Required
Experience: Senior level
Benefits: Gym access

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Skills

Dwdm

This job advert was originally written in Spanish.

Pay & benefits

What you'll get

Permanent contract and stable project.
Salary in line with profile assessment.
Remote work with occasional visits to the office.
Childcare voucher (up to 600€/year).
Meal allowance (1200€/year).
Technical, skills, and language training.
Real and role-adapted career plan.

We have a very comprehensive Development and Work-Life Balance catalog, such as:

Wellbeing HUB - Includes policies and actions for physical (Wellhub) and mental health.
24 days of vacation + 2 personal days + 24 and 31 December + option to buy up to 7 vacation days per year.
Continuous training, you will enjoy Mylearning and Capgemini University and our Digital Campuses and Professional Communities. You will have access to platforms such as: Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages (English, French, German...) among others!
FlexAbroad: possibility to work remotely from another country for 45 days.

The role

Capgemini Engineering, a global leader in engineering services, brings together teams of engineers, scientists, and architects to help the world's most innovative companies unlock their potential and contribute to a better future. From autonomous vehicles to solutions for forest fire prevention, our digital technology and software experts go beyond the conventional, providing unique R&D and engineering services across all sectors. Join the team and continue your career in a company with growth opportunities, where you can make a difference and where no day is like the previous one!

We are looking for a Senior N2 Transport Support Technician profile to join us in a telecommunications project, working remotely in Spain.

You will resolve Level 2 incidents, perform diagnostics, and provide technical support within a stable project.

What you'll do

Handling and resolution of Level 2 (N2) incidents in the operator's transmission and transport network.
Diagnosis and analysis of faults in DWDM, OTN, and SDN infrastructures.
Technical support for operations, deployment, and engineering teams.
Execution of provisioning, modification, and decommissioning activities for transport services.
Coordination with manufacturers and N3 support groups for the resolution of complex incidents.
Management of the complete incident lifecycle using corporate ticketing tools.
Validation and monitoring of scheduled works, migrations, and maintenance windows.
Preparation and updating of technical documentation and operational procedures.
Participation in root cause analysis (RCA) and continuous improvement proposals.

Your profile

Experience in operation, support, and resolution of incidents on optical transmission and transport networks.
Knowledge of transmission architectures: DWDM, CWDM, OTN.
Experience with optical transport equipment from manufacturers such as Nokia, Ciena, Infinera, Huawei.
Knowledge of network technologies: SDH/PDH, DWDM / ROADM, OTN (Optical Transport Network), Carrier Ethernet.
Intermediate/advanced level of English.

We value all applications and offer on-site, online, and certified training. Even if you do not meet 100% of the requirements, we want to meet you!

Why Capgemini? Our commitments and priorities:

Our Equality Plan and Code of Ethics guarantee inclusive and non-discriminatory processes, promoting talent in a multicultural and accessible environment for people with disabilities (we positively value having a disability certificate).

Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.

www.capgemini.com

Hiring process

1 interview

Submitting your application takes 3 to 5 minutes (name, contact details, CV and optional cover letter).
When you accept the offer you receive a pre-boarding plan and an invitation to the monthly RISE welcome event.

About Capgemini

Capgemini is a global leader in consulting, technology services and digital transformation, offering an array of integrated services that combine technology with deep sector expertise. The group describes itself as a global leader in business and technology transformation, powered by AI, and serves industries including aerospace and defense, banking and capital markets, consumer products, energy and utilities, healthcare, insurance, manufacturing, public sector, retail and telecoms.

Its portfolio of brands includes Capgemini Invent, its powerhouse of innovation, design and transformation, Capgemini Engineering, which helps the world's largest innovators engineer the products and services of tomorrow, as well as frog and Sogeti. Its services span cloud, cybersecurity, data and artificial intelligence, digital sovereignty, enterprise management, intelligent industry and sustainable business.

Industry: IT Consulting
Employees: 350,000

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