Front Office Manager - Contact Centre Operations
This role manages the Customer Contact Center reception, leading a large team of 150-170 people. It offers a hybrid work model and professional development opportunities.
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This job advert was originally written in Spanish.
✨ Ongoing training and continuous learning from day one.
✨ Involvement in real projects and tasks that have a direct impact on the business.
✨ Guidance and support throughout your entire internship period.
✨ The opportunity to gain experience in a leading company and boost your future employability.
✨ A close, collaborative environment where people come first.
Do you want to turn what you learned in class into real experience and start your professional career surrounded by great professionals?
We are waiting for you!
At Carglass®, we specialize in the repair, replacement and recalibration of vehicle glass, but we offer so much more. We work together every day to make a difference for our customers and colleagues. That is the Carglass spirit.
🚀 Are you looking for an internship where you can truly learn and take your first professional steps?
If you are finishing your studies and want to gain real experience in a leading multinational company in its sector, this opportunity is for you.
At Carglass, we believe internships are much more than just a line on your CV. We want you to join the team, take part in real projects, learn from experienced professionals, and develop skills that will stay with you throughout your entire career.
Our team is made up of Genuine, Collaborative, Supportive, and Demanding people, committed to their colleagues, clients, and society. And now we want to bring in someone with a desire to learn, grow, and contribute to the Telesales team.
During your internship, you will have the chance to see how a leading company works and develop key skills in customer service, communication, commercial management, and teamwork.
📞 Providing support to intermediaries by phone and email.
🤝 Managing and following up on incidents and complaints, collaborating with different areas of the company to offer the best possible experience.
🚀 Supporting the commercial team, responding to internal requests, and helping manage opportunities.
📝 Recording and tracking interactions in corporate tools.
📊 Helping with administrative tasks, preparing reports, and monitoring key indicators.
We are looking for someone with a positive attitude, a willingness to learn, and the motivation to start their professional development.
We will especially value:
✔ If you are in the final years of a university degree or master's program in Business Administration, Marketing, Communication, or related fields.
✔ If you can sign an internship agreement with your university or educational institution.
✔ If you are available to do the internship from Monday to Thursday in the afternoon (from 2:00 PM to 6:00 PM).
✔ If you enjoy communicating with people, working in a team, and helping find solutions.
✔ If you have initiative, curiosity, and a desire to take on new challenges.
Carglass is a leading provider of auto glass repair and replacement services, operating as part of the Belron group, the world's largest vehicle glass repair and replacement company. With a vast network of service centers and mobile technicians, Carglass serves millions of customers annually across multiple countries, offering both B2C and B2B services. In Spain, Carglass has a strong presence with numerous branches and a dedicated workforce, making it a key player in the automotive aftermarket industry.
In Spain, Carglass operates under the Belron umbrella, with offices and workshops spread across the country, including major cities like Madrid and Barcelona. The company is known for its customer-centric approach and invests in training and development for its technicians and support staff. For international professionals, Carglass offers opportunities in technical roles, sales, and corporate functions, with a work culture that emphasizes safety, quality, and career growth. The company's Spanish operations are well-established, providing a stable environment for those looking to relocate and work in a dynamic service industry.
At Carglass, we are committed to equal opportunities and value diversity in all its forms. All applications will be considered without distinction of age, gender, gender identity or expression, sexual orientation, origin, disability, or any other condition protected by current legislation.
Privacy: To review and consider employment applications, Belron® and all its global affiliated companies operating as Carglass® and Hurtigruta Carglass® collect and retain personal information in accordance with local laws and regulations. To understand what information is collected and why, please carefully review the Applicant Privacy Notice provided during the online application process, as well as the privacy policies of Belron® in each country: Germany, Austria, Belgium, Spain, Denmark, Finland, France, Italy, Luxembourg, Norway, Netherlands, Portugal, Sweden and Switzerland.
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