Workshop Manager
Carglass2w ago6 locations
Workshop Manager to lead daily activities and coordinate the team in Igualada. The role offers professional development and a comprehensive benefits package.
Igualada
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87,000+ live jobsFront Office Manager - Contact Centre Operations
Hybrid in Mollet del Valles·Full-time·Added 2 days ago
Still open when we checked on 8 Oct
Overview
Job details
Full-time
Per the ad.
Hybrid
Office and home days — the ad has the split.
Requirements
Have the right to work in Spain
Carglass doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
Be near Mollet del Valles for hybrid days
No relocation package mentioned.
Have 3+ years of experience
Mid-level role.
University degree
“Formación universitaria en ADE, Economía o áreas afines, y/o experiencia profesional equivalente.” — per the ad.
Skills
This job advert was originally written in Spanish.
Requirements
What we're looking for
- Solid experience in Contact Center, Customer Care, or comparable operational environments.
- Experience leading team managers, large teams, and complex structures.
- Analytical capacity and experience in monitoring and analyzing KPIs to guide decision-making.
- A close leadership style, with a focus on people development and the achievement of results.
- Autonomy, judgment, and execution capacity in dynamic and demanding environments.
- B2/B2.2 English level, with autonomy to participate in meetings and deliver presentations.
- Good command of office tools, especially Excel.
- University degree in Business Administration, Economics, or related fields, and/or equivalent professional experience.
Pay & benefits
What you'll get
- A role with a direct impact on a strategic, large-scale operation.
- Visibility, interaction with international teams, and development opportunities within Carglass® and Belron®.
- Hybrid model: a minimum of 2 days on-site in Mollet del Vallès and up to 3 days of teleworking, depending on operational needs.
- Flexibility, work-life balance measures, and a culture based on collaboration.
- A competitive compensation package, consisting of fixed and variable salary.
- Social benefits and programs for well-being, recognition, and professional development.
The role
We are looking for a Front Office Manager to direct the Reception of our Customer Contact Center, leading a team of 150-170 people through 10 Team Leaders. Your mission will be to drive conversion and service quality, develop the team, and contribute to offering an excellent experience to our customers.
What you'll do
- Lead, support, and develop the Team Leaders team, reinforcing their autonomy and responsibility for results.
- Coordinate the area's activity and ensure service coverage.
- Analyze the main KPIs, anticipate deviations, and translate data into concrete action plans.
- Drive improvements in productivity, routing, conversion, and quality of service.
- Act as an escalation point for complex incidents and facilitate their resolution.
- Collaborate closely with WFM, Issuance, People, and other company teams.
- Participate in automation and artificial intelligence initiatives aimed at improving efficiency.
- Prepare executive reports on performance, customer satisfaction, and operational trends.
Hiring process
If you want to lead a large-scale operation and contribute to improving our customers' experience, we want to meet you.
About Carglass
Carglass is a leading provider of auto glass repair and replacement services, operating as part of the Belron group, the world's largest vehicle glass repair and replacement company. With a vast network of service centers and mobile technicians, Carglass serves millions of customers annually across multiple countries, offering both B2C and B2B services. In Spain, Carglass has a strong presence with numerous branches and a dedicated workforce, making it a key player in the automotive aftermarket industry.
In Spain, Carglass operates under the Belron umbrella, with offices and workshops spread across the country, including major cities like Madrid and Barcelona. The company is known for its customer-centric approach and invests in training and development for its technicians and support staff. For international professionals, Carglass offers opportunities in technical roles, sales, and corporate functions, with a work culture that emphasizes safety, quality, and career growth. The company's Spanish operations are well-established, providing a stable environment for those looking to relocate and work in a dynamic service industry.
- Industry
- Auto Glass Repair
- Founded
- 1972
- Employees
- 10,000–50,000
- Headquarters
- Bloomsburg, USA
- In Spain
- Madrid, Barcelona
- Website
- carglass.es
Good to know if you are moving
- Carglass is part of Belron, the world's largest vehicle glass repair and replacement company, offering global career opportunities.
- The company provides comprehensive training programs for technicians, making it accessible for those new to the industry.
- With branches across Spain, including Madrid and Barcelona, there are opportunities in various locations.
- Carglass emphasizes a customer-centric culture and invests in employee development and safety.
- International hires may find roles in technical, sales, and customer service departments, with support for relocation in some cases.
In their own words
About the company & team
At Carglass®, we specialize in the repair, replacement and recalibration of vehicle glass, but we offer so much more. We work together every day to make a difference for our customers and colleagues. That is the Carglass spirit.
At Carglass®, we work every day to make a difference for our customers and colleagues. That is the Carglass spirit.
Additional information
At Carglass®, we celebrate diversity and work to create an inclusive environment in which all people can develop. We guarantee equal opportunities in our selection processes and value all applications without distinction by race, nationality, religion, age, color, sex, sexual orientation, gender identity or expression, disability, or any other characteristic protected by applicable legislation.
#LI-EM1
Privacy: To review and consider employment applications, Belron® and all its global affiliated companies operating as Carglass® and Hurtigruta Carglass® collect and retain personal information in accordance with local laws and regulations. To understand what information is collected and why, please carefully review the Applicant Privacy Notice provided during the online application process, as well as the privacy policies of Belron® in each country: Germany, Austria, Belgium, Spain, Denmark, Finland, France, Italy, Luxembourg, Norway, Netherlands, Portugal, Sweden and Switzerland.
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