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Technical Billing and Backoffice Partners Manager

On-site in Alcobendas·Full-time·Added 3 days ago (last checked 4 Nov)

Carrefour España

756 open roles

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Our summary

Work mode: On-site, Alcobendas
Contract: Permanent, full-time hours
Benefits: Private health insurance, flexible pay plan

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Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

We would love to meet you if you have:

Previous experience in administrative functions, preferably in the logistics, retail or qcommerce/delivery sectors.
Proficiency in the Office suite (Excel, Word, PowerPoint).
Advanced use of Google Sheets and Looker for data management and analysis.
Ability to work with ERP tools, ideally SAP (not essential).
Attention to detail, organization and proactivity to manage multiple tasks simultaneously.
Good communication skills and teamwork.

Pay & benefits

What you'll get

Permanent contract.
Competitive salary.
8% discount for you and 6 more people in our stores.
Programs that care about your well-being:
Carrefour Life (sports activities and events, exclusive discounts and advantages).
Carrefour Flexible (flexible compensation for medical insurance, nurseries, transport,…).
Continuous training
Professional development

We will value all interested applications and if you are the selected person to move forward in the process, we will contact you to give you more details about the position and get to know your profile.

At Carrefour, we strive for an ideal workspace so that any person, regardless of their gender, sexual orientation, identity and/or gender expression, beliefs, ideologies, origin, abilities, among others, can deploy their full potential.

The role

At Carrefour, we are a team of people passionate about the Customer, always eager to learn and innovate.
If you want to be part of a dynamic company, in a sector with great development potential that will offer you opportunities for professional and personal growth, we would love to have the chance to meet you.

What are we looking for?

Management of the operational and administrative tasks related to the delivery business at Carrefour. Ensure fluid communication and proper handling of processes between our franchise stores and delivery platforms such as Uber Eats, Glovo and Just Eat, establishing a Help Desk service with the stores.

Main duties:
1) Billing: Place commission-based orders in the internal tool (SAP) to ensure that commissions are correctly recorded and allocated to each store.
2) Collect the invoices from the partners for proper review and registration.
3) Support the stores in requesting the materials needed to provide the service (devices, SIM cards).
4) Registration, control and follow-up of incidents between the stores and the Support team.
5) Monthly updating of schedules in the partners' tools.
6) Optimization and documentation of business processes: preparation of procedure manuals, Standard Operating Guides, internal policies and clear flow diagrams to ensure business consistency and continuity.