Account Manager
The role focuses on managing customer relationships and improving business processes for asset productivity. It offers a hybrid work model within an international sustainability-driven organization.
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Experience/ Skills and Knowledge
Essential Qualifications
Remote TypeHybrid RemoteSkills to succeed in the roleAdaptability, Agile Methodology, Backlog Management, Empathy, Experimentation, Market Analysis, Market Opportunity Identification, Software Development Life Cycle (SDLC), Storytelling, Taking Ownership, Teamwork, Understand Customers, Unit Testing, Value Driven Product Design
Desirable Qualifications
🌍 Certified Top 17 Global Employer
🕑 Hybrid Working & Flexible Working Hours
💰 Annual Bonus (20%)
🍽️ Meal Vouchers
⚕️Medical Insurance
🛡️Life Assurance
💸Access to Flexible Compensation Plan
💼 Contributory Pension Scheme (Voluntary)
📈 Generous Share Scheme (Voluntary)
🌴 25 Business Days of Annual Holidays
🏋️ Well HUB
❤️ Employee Assistance Programme
🫴 3 days for Volunteering
Job DescriptionThe Senior Product Manager will own the Brambles Tracking Solution, driving its vision, roadmap, and adoption across global supply chain operations. This solution leverages IoT, smart asset data, and advanced analytics to deliver visibility of Brambles' reusable assets. The role requires balancing strategic leadership with hands-on execution, ensuring alignment with ERP, CRM, and customer-facing applications while delivering measurable business value.
Location : Can be based in any (Madrid, Spain / Manchester, UK)
Scope:
Major/Key Accountabilities
Define product vision and roadmap by aligning with business goals and market needs.
Conduct market and competitive analysis to inform product decisions and identify opportunities for innovation.
Collaborate with engineering, design, and marketing teams to drive product development.
Ensure alignment on features, timelines, and quality standards while facilitating effective communication between stakeholders.
Gather requirements from stakeholders, prioritize features, and communicate progress and updates effectively.
Understand technical architecture and requirements; ensure feasibility and deliverability of product features.
Advocate for the end-user by conducting user research and usability testing to inform design and functionality.
Gather feedback post-launch to iterate and enhance product features and performance based on user needs and market trends.
Develop and monitor key performance indicators (KPIs) to assess product performance and success.
Identify potential risks and develop mitigation strategies to ensure product success and alignment with business objectives.
Lead and facilitate agile development processes, including sprint planning, backlog management, and retrospectives.
Challenges/Problem Solving
CHEP is a global leader in supply chain solutions, operating the world's largest pool of reusable pallets and containers used across fast-moving consumer goods, retail, and manufacturing sectors. As part of the Brambles group, the company manages a fleet of over 300 million pallets, crates, and containers, helping logistics networks reduce waste and improve efficiency. The company operates in more than 60 countries, with a strong presence across Europe and a significant operational footprint in Spain.
In Spain, CHEP has a sizable operations and customer service hub in Madrid, supporting both domestic and international retail and manufacturing clients. The company places a strong emphasis on circular economy principles and operational excellence, and it regularly hires logistics, engineering, and customer-service professionals. For international candidates, CHEP offers exposure to standardized global processes, a structured corporate culture within the Brambles group, and the opportunity to work with major retail and FMCG clients across Europe.
CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world's biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.
What does that mean for you? You'll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You'll help change how goods get to market and contribute to global sustainability. You'll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model.
We are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at recruitment@brambles.com.
CHEP · Madrid
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