The English-language job board for Spain
87,000+ live jobsOn-site in Barcelona·Full-time·Added 24 days ago
Still open when we checked on 8 Oct
198 open roles
€20,278 a year
Gross, as stated in the ad.
About €1,450 a month after tax.
Permanent contract
Full-time.
Have the right to work in Spain
Concentrix doesn't mention sponsorship in the ad.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.
Private health insurance
Per the ad: paid by the employer, or taken through flexible pay.
This job was automatically translated to English.
- You have previous and demonstrable experience in managing customer service teams.
- You have a fluent level of Spanish and English, both spoken and written.
- You have experience working with customer service processes, tools, and best practices.
- You have the ability to analyze performance indicators and use that data to make decisions.
- You have good knowledge of Microsoft Office and Excel for tracking, analysis, and reporting.
- You have knowledge of Salesforce or CRM tools.
- You are an organized, proactive person oriented toward problem-solving.
- You have excellent communication skills and know how to convey feedback clearly and constructively.
- You like working with people, motivating teams, and contributing to their development.
- You have the ability to manage priorities, make decisions, and adapt to changes.
- You are able to work collaboratively with different teams and stakeholders.
English (Required), Spanish (Required)
- Full-time indefinite contract from Monday to Friday with a schedule from 9:00 to 18:00
- Office in an excellent location in Barcelona.
- Salary of €20,278 gross per year + up to €3,180 in bonuses + private medical insurance
- Complete and paid training on the company and the project you will be working on.
- Professional development program and specialized courses.
- Opportunities to develop your leadership skills and grow within Concentrix.
- Lead, accompany, and develop a team of customer and consumer care representatives.
- Foster a collaborative, positive, and results-oriented work environment.
- Motivate the team and promote their commitment to service objectives.
- Perform regular follow-ups and performance reviews, defining improvement plans when necessary.
- Guarantee high standards of care and support for customers and consumers.
- Provide support to agents in resolving complex inquiries and manage escalations when necessary.
- Supervise case management, ensuring correct prioritization, workload distribution, and compliance with deadlines.
- Monitor productivity, KPIs, adherence, and team SLA compliance on a daily basis.
- Analyze team metrics to identify improvement opportunities and make decisions regarding operational priorities.
- Collaborate with the Quality Manager, N2, and Sr. Supervisor to improve service quality, productivity, and consumer satisfaction.
- Participate in meetings with the client and convey relevant information to the team.
- Identify training needs and support the organization of sessions to reinforce knowledge and best practices.
- Collect feedback from the team regarding processes, operational needs, and improvement opportunities.
- Collaborate in the preparation and follow-up of reports on performance, incidents, and customer feedback.
- Guarantee compliance with company policies and the regulations applicable to the project.
Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do
Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.
In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.
We are committed to offering equal job opportunities to all candidates, and a work environment free from discrimination and harassment. All our hiring practices are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnic origin, family or parental status, or any other classification protected by applicable national legislation.
Concentrix · Barcelona
Loads Google Maps, which may set its own cookies.
As a Sales Development Representative, you will drive the sales cycle and nurture client relationships for cloud technologies. The role offers a base salary plus bonuses and private medical insurance.
This role involves driving the sales cycle and nurturing client relationships for cloud technologies. It offers a competitive salary, private medical insurance, and full training.
A Sales Development Representative will drive the sales cycle and nurture client relationships for cloud technologies.
As a Sales Development Representative, you will drive sales cycles and nurture client relationships for cloud technologies. The role offers a base salary plus bonuses and private medical insurance.
A Customer Service Representative will handle incoming calls and resolve user demands for a sports clothing brand.
As a Customer Service Representative, you will handle incoming customer calls and resolve user demands. The role offers a permanent contract with training and career development.
A Sales Representative will manage partner programs and respond to reseller inquiries. The role offers a competitive salary with bonuses and full training.
Inbound Sales Representative driving business growth through customer engagement and tailored solutions. The role offers a competitive salary, bonuses, and medical insurance.
This role involves providing exceptional customer support for a luxury fashion brand via phone, email, and chat. It offers a competitive salary with bonuses and career development opportunities.
As a Renewal Specialist, you will drive the sales cycle and nurture client relationships for the Arabic market.
As a Renewal Specialist, you will manage the sales cycle and nurture client relationships for the Portuguese market.
As a Fashion Support Consultant, you will handle customer inquiries via various channels and resolve boutique demands.
€35k
🇬🇧€18k
🇪🇸€53k - €67k
Blue Card threshold🇬🇧 🇪🇸
