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Fashion Customer Representative (French speaking)

On-site in Barcelona·Full-time·Added 3 days ago

Concentrix

203 open roles

Overview

Job details

  • €19,623 a year

    Gross, as stated in the ad.

    About €1,430 a month after tax.

  • Full-time hours

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • French

    The ad asks for French, or counts it in your favour.

  • Work on-site in Barcelona

    No relocation package mentioned.

Pay & benefits

What you'll get

- Full-time 39 hours/week temporary contract

- Rotative shifts between Monday - Saturday 9:00 to 18:00
- Salary 19,623 euros gross/year + up to 1,800 euros gross/year in bonus
- Great office location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses

Experience the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their "employer of choice."

Requirements

What we're looking for

- C2 French and advanced English skills

- Experience in customer service, ideally within a Contact Centre environment

- Strong communication skills - written, verbal, warm, and professional

- Ability to build rapport quickly and show genuine empathy

- Organized, reliable, and able to prioritize in a fast-paced environment

- Able to navigate decisions with both customer needs and brand guidelines in mind

- Proactive, positive, and adaptable - a true "can-do" mindset

- Passion for fashion, styling, and helping customers feel their best

Languages

Language Requirements:

English, French (Required)

The role

Job Title:

Fashion Customer Representative (French - speaking) On-site TR05

Job Description


Job Description

Are you passionate about fashion, obsessed with exceptional customer experience, and eager to represent a global luxury brand?

Leader in premium fashion and lingerie, is looking for a Fashion Customer Representative who embodies confidence, style, and a true customer-first mindset. This is your chance to become the voice of a brand that inspires women worldwide-every interaction, every solution, every moment.

What you'll do

- Deliver exceptional customer support through phone, email, chat, and digital channels

- Provide pre- and post-sales guidance, ensuring every customer feels valued and understood

- Maintain expert knowledge of products and collections

- Log and manage all interactions within our systems, meeting SLA and quality standards

- Escalate issues as needed to ensure seamless customer satisfaction

- Collaborate with Team Leaders, support teammates, and attend regular meetings

- Represent the brand spirit in every interaction - confident, elegant, and customer-obsessed

How you'll work

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Time Type:

Full time2027-02-05

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

  • Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
  • The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry
BPO
Founded
2006
Employees
100,000+
Headquarters
Tempe, USA
In Spain
Barcelona

Good to know if you are moving

  • Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
  • The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
  • Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
  • The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
  • Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

About the company & team

At Concentrix, you won't just answer questions - you'll create memorable experiences, guide customers through our exquisite products, and become a true Brand Ambassador.

Expect a dynamic, supportive environment where your passion for fashion, communication, and customer care becomes your superpower.

Additional information

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
R1760415

All open roles at Concentrix

Location

Concentrix · Barcelona

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