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Level 3 Agent – Fraud Disputes CPC

On-site in Barcelona·Full-time·Added today (last checked 16 Oct)

Overview

Work mode
On-site, Barcelona
Contract
Permanent contract, full-time hours
Experience
2+ years

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This job advert was originally written in Spanish.

Requirements

What we're looking for

  • Minimum of two years of experience in administrative tasks.
  • Good command of office software.
  • High alphanumeric keyboard typing speed.
  • Spelling accuracy

Nice to have

  • Desirable higher vocational training related to Administration.

The role

What you'll do

  • Receive and review files opened by the different entities/clients.
  • Collect information from different tools and sources with the aim of studying the data and executing the corresponding actions for their subsequent resolution based on the stipulated banking parameters.
  • Entry of documentation into the various internal applications.
  • Analyze, manage, and resolve the incidents/cases received based on the applicable procedure.
  • Monitor, respond to, and forward incoming messages/queries through the various applications.
  • Ensuring compliance with the different management systems implemented in the organization, including their policy and the set of requirements that comprise them.

About Grupo Diusframi

Grupo Diusframi is a Spanish financial services group based in Madrid, specializing in payment solutions, cash management, and related financial technology services. The company operates across multiple business lines, offering services such as payment processing, treasury management, and fraud prevention, primarily serving corporate clients. With a workforce of several hundred employees, it has established itself as a recognized player in the Spanish financial services sector.

In Spain, Grupo Diusframi has its main operations in Madrid, where it manages a range of customer-facing and technical roles. The company is known for its focus on operational excellence and customer service, and it actively hires for positions in support, fraud prevention, and network communications. For international professionals, the company offers opportunities to work in a dynamic Spanish financial environment, with some roles requiring multilingual skills such as Catalan and English, indicating a diverse and inclusive workplace.

Industry
Financial Services
Employees
500–1,000
Headquarters
Madrid, Spain
In Spain
Madrid

Good to know if you are moving

  • The company is headquartered in Madrid, Spain, offering a central location for professionals looking to work in the Spanish capital.
  • Some roles require multilingual skills, such as Catalan and English, which can be an advantage for international candidates.
  • The company operates in the financial services sector, providing opportunities in areas like fraud prevention, treasury, and network communications.
  • Grupo Diusframi uses Personio for its job applications, indicating a structured and modern HR process.
  • The company has a strong focus on customer service and operational roles, which may be suitable for professionals with experience in financial operations.
All open roles at Grupo Diusframi
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N1 Agent

Grupo Diusframi1d ago2 openings
€17.7kHybrid in Barcelona

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Grupo Diusframi3d ago
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Grupo Diusframi3d ago
From €21kGetafe

Process Engineer

Grupo Diusframi1w ago
€35k – €37kHybrid in Getafe

Collections Manager (M/F)

Grupo Diusframi1w ago
From €18kHybrid in Barcelona

Junior Data Analyst

Grupo Diusframi1w ago
From €22kHybrid in BarcelonaNo Spanish needed

Warehouse Operator

Grupo Diusframi1w ago
From €21kGetafe
€17.7kBarcelona

Sales Operations Analyst (M/F)

Grupo Diusframi1mo ago
From €29kHybrid in Barcelona
See all 22 jobs