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Planning and Customer Care Officer

Hybrid in Barcelona, Madrid, Bilbao, Valencia & Zaragoza·Added yesterday (last checked 12 Nov)

DNV

9 open roles

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Our summary

Work mode: Hybrid, Barcelona, Madrid, Bilbao, Valencia & Zaragoza
Spanish: Fluent
English: Required
Benefits: Private health insurance

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Skills

Requirements

What we're looking for

Previous experience in Customer Care, Planning, Operations, or a similar service-oriented environment.
Strong customer orientation and communication skills, with a proactive and solution-focused mindset.
Excellent planning, organizational, and prioritization skills, with the ability to manage multiple customers, activities, and deadlines.
Strong attention to detail and accuracy, particularly when handling customer, contractual, and planning information.
Ability to take initiative, make decisions, and solve problems in a dynamic environment.
Strong team player, able to collaborate effectively with customers, auditors, and different internal stakeholders.
Good working knowledge of Microsoft Office, particularly Excel and Outlook.
Fluent Spanish and good professional English - B1/ B2.

Nice to have

Previous experience with management system certification and ISO standards would be an advantage but is not essential.

Pay & benefits

What you'll get

Competitive salary aligned with market standards and additional benefits such as health insurance.
Medical insurance.
Pension Plan.
Commuting allowance.
Kindergarten allowance.
Continuous learning and development.

The role

What you'll do

Care for customers throughout the entire service journey, from quotation and contract management to audit planning, service completion, and certificate issuance.
Act as the primary point of contact for customers, handling inquiries, requests, and complaints professionally while building strong customer relationships.
Work closely with customers and auditors, using strong communication and problem-solving skills to explain complex topics clearly and find appropriate solutions.
Plan, schedule, and confirm audit activities, ensuring alignment with customer needs, contractual requirements, applicable standards, and internal procedures.
Maintain proactive communication with auditors, coordinating availability and assignments and resolving scheduling or capacity constraints.
Manage customer portfolios, audit scheduling, and forward planning, ensuring timely service delivery and taking ownership of day-to-day planning decisions.
Support the management of quotations, contracts, and renewals, coordinating with Sales, Technical, Finance, and other internal stakeholders.
Maintain accurate information and high data quality in internal systems while keeping up to date with services, processes, and applicable certification requirements.

How you'll work

Opportunity for hybrid work (home/office) and flexible working hours.

About DNV

DNV is a global assurance and risk management company headquartered in Høvik, Norway. It provides classification, certification, advisory, and digital solutions to help organizations safeguard life, property, and the environment. With operations in over 100 countries, DNV serves industries such as maritime, energy, healthcare, and food and beverage, employing approximately 100,000 people worldwide.

Industry: Testing Inspection and Certification
Founded: 1864
Employees: 100,000
Headquarters: Høvik, Norway
In Spain: Madrid, Barcelona

Good to know if you are moving

DNV has a significant presence in Spain, with offices in Madrid, Barcelona, and other major cities, offering opportunities in energy, maritime, and certification services.
The company operates in over 100 countries, providing international mobility and career growth opportunities for employees.
DNV is a knowledge-intensive organization, employing engineers, data scientists, and consultants, making it attractive for professionals in technical and analytical fields.
Spain is a key market for DNV's renewable energy and maritime sectors, aligning with the country's focus on sustainability and offshore wind.
DNV offers a collaborative and purpose-driven work environment, emphasizing safety, sustainability, and professional development.

In their own words

About the company & team

Work within a well-established team in a multinational company present in over 100 countries.

We help companies ensure compliance, build high-performing management systems, and meet competence needs within a wide range of industries. DNV helps companies understand Working with us, you can be involved in technically challenging and innovative projects worldwide demanding a broad variety of expertise. Our strong focus on research and innovation opens an array of opportunities, and allows you to engage in projects which develop next generation solutions. and manage their risk picture through our management system certification and training portfolios.

Additional information

Strong focus on digitalization and customer service.
Positive and collaborative work environment.

DNV is an Equal Opportunity Employer and gives consideration for employment to qualified applicants without regard to gender, religion, race, national or ethnic origin, cultural background, social group, disability, sexual orientation, gender identity, marital status, age or political opinion. Diversity is fundamental to our culture and we invite you to be part of this diversity.

Security and compliance with statutory requirements in the countries in which we operate is essential for DNV. Background checks will be conducted on all final candidates as part of the offer process, in accordance with applicable country-specific laws and practices.

All open roles at DNV