CGPJ In-plant Manager

We offer a range of social benefits that will contribute to your well-being.

• Exclusive discounts and financing options.
• Life insurance.
• Corporate University.
• Ongoing training for professional development.
• Study aid for employees' children.
• Own medical service.
• Flexible compensation plan.

Are you looking to develop your talent and find a place where your effort is recognized? We offer a dynamic, close-knit environment with a future. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.

At El Corte Inglés Travel Group, we offer experiences tailored to each client, operating with an open, international vision and deep knowledge of every market and each of our business lines. Our commitment to innovation and technology allows us to focus on what truly matters: accompanying each client on their next experience.

If you are looking for a dynamic environment with global impact, where innovation combines with a passion for travel and events, this is the place for you!

The project awaiting you.

Their main mission is to achieve the economic and commercial objectives of the in-plant / out-plant they manage, through the management of the material and human resources assigned to offer the most appropriate service to the client and in accordance with the service requirements demanded in the company's standards.

Company Image: To carry out effective supervision of the company's good image through delegation. To represent the Company with the client.

Specialized Customer Service: To maintain a high degree of continuous customer satisfaction as a means to consolidate the achievement of Business objectives. To monitor client billing, detecting unjustified alterations and establishing the appropriate corrective measures. To guarantee personalized service and the rapid and effective resolution of incidents. To direct the sales of their collaborators according to corporate policies on suppliers, as well as to report incidents and results of the products marketed. To ensure post-trip satisfaction through direct and personal consultation with the users of the corporate client.

Advice and support to the delegation team

Direct, plan and distribute resources: To define and propose annual objectives strategically and following the company's Management policies. To design and prepare budgets, as well as to carry out the necessary actions for their coverage, performing a detailed follow-up of their evolution. To implement established commercial campaigns. To monitor client billing, detecting unexpected variations and taking the precise measures to correct them.

Organize and direct the Delegation to achieve objectives. To apply and supervise the application of the coverage schedules for corporate customer service, in accordance with established rules. To perform after-sales management by contacting the client, with the aim of ensuring their satisfaction with the service provided and loyalty. To be responsible for the implementation and monitoring of the Quality System within its scope of application. To ensure that work tools and processes are coordinated with those of the client and to perform the complete process of personalized service, reservation management, and preparation of documentation for VIP clients of the office and any other client whenever necessary. To supervise and coordinate the administrative management of the point of sale.

Management of work teams: To plan, set goals and priorities for the people in their charge through the adequate programming and grouping of work. To support collaborators in day-to-day decision-making, providing continuous feedback on the degree of fulfillment of their objectives and those of the unit. To detect and correct deviations and to mediate and intervene for the correct management of conflicts. To create an effective team and an adequate working climate, promoting the motivation and professional development of the people in their charge, through the management of the company's available resources, the detection of training and potential needs, participatory decision-making, and by transmitting the culture and values of the organization.