Overview
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work in English
English is required, per the ad.
Work on-site in Madrid
No relocation package mentioned.
This job was automatically translated to English,.
The role
Are you looking to develop your talent and a place where your effort is recognized? We offer you a dynamic, close-knit environment with a future. Here, every day is a new opportunity to learn, grow, and shine. Imagine being part of a diverse team, where evolution and customer service are our priority. At El Corte Inglés, our work is a shared passion.
The project waiting for you.
What you'll do
Attend to international customers at the International Desk space, informing them in their language about available services and benefits, to become their point of contact in the center and strengthen their loyalty.
Main duties and requirements.
-Attend to and advise international customers in their language, resolving inquiries and serving as their point of reference during their visit.
-Inform about available services, benefits, and conditions to encourage their use and improve the customer experience.
-Keep information regarding products, services, and conditions up to date to ensure accurate communications.
-Facilitate communication between the customer and sales areas through translation and accompaniment when necessary.
-Manage and resolve incidents, escalating the most complex ones to the corresponding manager.
-Process Tax Free requests, loyalty programs, and other services, ensuring compliance with procedures and correct documentation.
Requirements
What we're looking for
-Full availability.
High level of English.
Pay & benefits
What you'll get
We offer a range of social benefits that will contribute to your well-being.
- Exclusive discounts and financing options.
- Life insurance.
- Corporate University.
- Ongoing training for professional development.
- Study aid for employees' children.
- Own medical service.
- Flexible compensation plan.
The role
¿Buscas desarrollar tu talento y un lugar dónde tu esfuerzo sea reconocido? Te ofrecemos un entorno dinámico, cercano y de futuro. Aquí, cada día es una nueva oportunidad para aprender, crecer y brillar. Imagina formar parte de un equipo diverso, donde la evolución y el servicio al cliente son nuestra prioridad. En El Corte Inglés, nuestro trabajo es una pasión compartida.
What you'll do
Atender al cliente internacional en el espacio de International Desk, informándole en su idioma sobre los servicios y ventajas disponibles, para convertirse en su referencia de contacto en el centro y reforzar su fidelización.
-Atender y asesorar al cliente internacional en su idioma, resolviendo consultas y siendo su punto de referencia durante la visita.
-Informar sobre servicios, ventajas y condiciones disponibles para fomentar su uso y mejorar la experiencia del cliente.
-Mantener actualizada la información de productos, servicios y condiciones para garantizar comunicaciones precisas.
-Facilitar la comunicación entre el cliente y las áreas de venta mediante traducción y acompañamiento cuando sea necesario.
-Gestionar y resolver incidencias, escalando las más complejas al responsable correspondiente.
-Tramitar solicitudes de Tax Free, programas de fidelización y otros servicios, asegurando el cumplimiento de los procedimientos y la correcta documentación.
Requirements
What we're looking for
-Disponibilidad total.
-Ingles alto.
Pay & benefits
What you'll get
Te ofrecemos una variedad de beneficios sociales que contribuirán a tu bienestar.
- Descuentos exclusivos y opciones de financiación.
- Seguro de vida.
- Universidad Corporativa.
- Formación continua para el desarrollo profesional.
- Ayudas al estudio para hijos e hijas de empleados.
- Servicio Médico propio.
- Plan de retribución flexible.
About El Corte Ingles
El Corte Inglés is Spain's largest department store group and one of the country's most iconic retail companies. Founded in 1940, it operates a vast network of department stores, hypermarkets (Hipercor), supermarkets (Supercor), and an extensive online retail platform. The company also has significant operations in travel agencies, insurance, and financial services, employing tens of thousands of people across Spain and internationally.
With its headquarters in Madrid, El Corte Inglés has a strong presence throughout Spain, with stores and offices in nearly every major city. The company is known for its traditional, customer-centric retail culture and offers a wide range of roles, from sales and logistics to technology, data analysis, and corporate functions. For international professionals, El Corte Inglés provides opportunities to work in a major Spanish company, though Spanish language proficiency is typically essential for most positions.
- Industry
- Retail
- Founded
- 1940
- Employees
- 50,000–100,000
- Headquarters
- Madrid, Spain
- In Spain
- Madrid, Barcelona, Seville and 17 more
- Website
- elcorteingles.es
Good to know if you are moving
- El Corte Inglés is headquartered in Madrid, Spain, and is a Spanish-founded company.
- The company operates across all major Spanish cities, offering opportunities in retail, logistics, and corporate roles.
- Spanish language proficiency is generally required for most positions, especially customer-facing roles.
- The company offers a wide range of roles, from sales and operations to technology and data analytics, suitable for various professional backgrounds.
- As a large, established employer, El Corte Inglés provides stable employment and opportunities for internal mobility.
In their own words
Additional information
If this position interests you, we invite you to apply, as your experience could be very valuable to us. In our company, all people are welcome.
Additional information
Si te resulta interesante este puesto, te invitamos a que apliques, ya que tu experiencia podría ser muy valiosa para nosotros. En nuestra empresa todas las personas son bienvenidas.
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