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Customer Advisor

On-site in Barcelona·Added today

Still open when we checked on 8 Oct

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Mapfre

85 open roles

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Overview

Requirements

Have the right to work in Spain
Mapfre doesn't mention sponsorship in the ad.
Work on-site in Barcelona
No relocation package mentioned.
University degree
“Titulación mínima titulación universitaria, grado o similar.” — per the ad.

This job was automatically translated to English.

Requirements

What we're looking for

- Minimum qualification: university degree, grade, or similar.

Nice to have

- Valued: Technical knowledge of personal lines products (cars, home, funeral, etc.), as well as underwriting rules. Knowledge of management, quoting, and issuance applications, as well as the SGC and SGO. Knowledge of the Mapfre Commercial Network. Proficiency in telephone usage techniques. Advanced knowledge of the Te Cuidamos Program.

The role

Location: BARCELONA - TRAVESSERA DE GRÀCIA, 31

What you'll do

Attend to client needs and generate sales opportunities (direct sales, loyalty, reactivation...) through direct contact with office clients and the use of loyalty tools (Te Cuidamos).
Provide administrative support to the Office Manager and Sales Technicians to increase office efficiency.
Carry out telephone sales actions with the aim of reactivating former customers or cancellations.
Attend to potential customers who visit the Office requesting information to identify possible insurance needs.
Handle incidents affecting portfolio customers' insurance policies, improve customer loyalty levels, and generate new opportunities.
Commercial management derived from the QMS (Quality Management System).
Comply with the institutional and organizational principles of the MAPFRE group.

Hiring process

3 steps4 interviews

First point of contact
With recruitment team
Starts from your application, LinkedIn, or a call from the recruitment team or a partner agency; a first conversation about you and the open opportunities.
Interview with Human Resources
With HR team
Conversation about your interests, experience, skills and how you approach challenges, plus your questions about Mapfre.
Technical interview
With the team · 1–2 sessions
One or two interviews with the team to assess technical skills and explain the day-to-day of the role.

About Mapfre

Mapfre is a global insurance company headquartered in Madrid, Spain, with a strong presence in the insurance and reinsurance markets across Europe, the Americas, and Asia. It offers a wide range of products including life, health, auto, and home insurance, and operates through multiple brands such as Verti. With over 30,000 employees worldwide, Mapfre is one of the largest Spanish multinationals in the insurance sector.

In Spain, Mapfre has its main offices in Madrid and Barcelona, with a significant network of commercial offices across the country. The company is known for its strong corporate culture, focus on digital transformation, and investment in technology and data analytics. For international professionals, Mapfre offers opportunities in areas like data science, cybersecurity, cloud architecture, and finance, with a work environment that values innovation and professional development.

Industry: Insurance
Founded: 1933
Employees: 10,000–50,000
Headquarters: Madrid, Spain
In Spain: Madrid, Barcelona
Website: mapfre.com

Good to know if you are moving

Mapfre is headquartered in Madrid, Spain, and has a large presence in Barcelona and other Spanish cities.
The company offers roles in English and Spanish, with many technical positions in data, cloud, and cybersecurity.
Mapfre has a strong commitment to digital transformation, investing in AI, data analytics, and cloud infrastructure.
International hires may find opportunities in the company's global operations, especially in Latin America and Europe.
The company provides a stable work environment with a focus on long-term career development.

All open roles at Mapfre

Location

Mapfre · Barcelona

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