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B2B Group Travel Support

On-site in Barcelona·Added 2 months ago

Exoticca

34 open roles

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Overview

Job details

Permanent contract
Per the ad.

Requirements

Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Speak fluent Spanish
Listed as a requirement in the ad.
Work in English
English is required, per the ad.
Work on-site in Barcelona
No relocation package mentioned.

Pay & benefits

What you'll get

Be part of a dynamic team in the exciting travel industry.
Gain hands-on experience in group travel operations.
Opportunities for career growth and development.
Opportunity to participate in one of our FAM Trips.
Competitive compensation package in line with job responsibilities and experience.
Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance wit Cobee.
Permanent contract from the start.
Travel packages at reduced prices as perk for employees!
Unlimited coffee, language lessons, quarterly teamwork activities, global biannual parties.
And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization!

Join Exoticca and play a pivotal role in creating life milestones through unforgettable travel experiences! This is your opportunity to shape the future of a dynamic and innovative travel brand on a global scale.

The role

As a B2B Group Travel Support team member, you'll be the voice of our brand for travel agents reaching out with new group inquiries, policy questions, and pre-sales support.

What you'll do

Be the Pre-Sales Frontline: Answer incoming calls from travel agents to assist with pre-sales inquiries, group policies, and commission structures.
Qualify Hot Leads: Identify exciting group opportunities, gather key details, and seamlessly hand off qualified leads to our Travel Specialists.
Review & Track Group Cases: Manage group requests and review case updates to keep travel agents informed and ensure every trip moves forward smoothly.
Keep the Momentum Going: Handle account check-ins, policy updates, and proactive follow-ups so no opportunity falls through the cracks.
Collaborate for Success: Team up with our Specialist and Post-Booking teams to boost group sales, streamline operations, and deliver world-class service to our agency partners.

How you'll work

Availability to work on this schedule: Afternoon/Evening shifts between 3 PM to Midnight.
On-site work model: Offices in Barcelona city.

Requirements

Passionate About Travel: You love the travel industry and get excited about helping create group journeys worldwide.
A Great Communicator: You enjoy talking to people on the phone, have great active listening skills, and can explain details clearly and enthusiastically.
A Team Player: You thrive in a collaborative environment and love supporting your teammates to achieve big goals together.
Organized & Detail-Oriented: You can easily track cases, review trip details, and manage multi-step follow-ups.
Eager to Learn: No extensive travel background? No problem! If you have positive energy, a quick-learning mindset, and basic tech skills (we use tools like Salesforce to track cases, but we'll train you!), we'll teach you the rest.
Languages: Fluent in English and Spanish (additional European languages are a big plus!).

About Exoticca

Exoticca is a travel technology company specializing in long-haul, multi-day guided tours. Founded in Barcelona, the company operates as an online travel agency (OTA) that packages flights, hotels, and excursions into complete vacation experiences, primarily for markets in Europe and North America. With a strong focus on technology and data-driven product development, Exoticca has grown into a significant player in the travel tech space, backed by notable investors and expanding its global footprint.

Exoticca's headquarters and main operations are in Barcelona, Spain, where most of its product, engineering, and commercial teams are based. The company offers a dynamic, fast-paced work environment typical of a scaling tech company, with roles spanning customer service, B2B sales, marketing, and software development. For international professionals, Exoticca provides opportunities to work in a multicultural setting, with many roles requiring English and Spanish, and some offering full remote flexibility within Spain. The company's focus on innovation and growth makes it an attractive option for those looking to join a leading travel tech firm in the heart of Barcelona.

Industry: Travel Tech
Founded: 2013
Employees: 500–1,000
Headquarters: Barcelona, Spain
In Spain: Barcelona
Website: exoticca.com

Good to know if you are moving

Exoticca is headquartered in Barcelona, a major European tech hub, offering a vibrant lifestyle and strong international community.
The company's working language is primarily English, making it accessible for international professionals who do not speak Spanish.
Several roles, including customer service and B2B support, offer night shifts and full remote options within Spain, providing flexibility.
Exoticca has a strong focus on technology and product development, with opportunities for engineers and product managers to work on a global travel platform.
The company has experienced significant growth, backed by investors, indicating a dynamic and expanding work environment.

In their own words

About the company & team

Exoticca is a pioneering online travel agency that has revolutionized the conception, production, and e-commerce of long-distance dream trips. At the core of Exoticca's brand equity is the commitment to "creating life milestones." We believe in delivering best-value trips, exploring unique destinations, curating extraordinary travel experiences, and demonstrating genuine care for both our customers and the planet.

We are a professional, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.

Additional information

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

All open roles at Exoticca