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This job advert was originally written in Spanish.
Experis is a global technology services and resourcing company and the IT consulting brand of ManpowerGroup, with more than 25 years of experience in information technologies. It presents itself as a world leader in technology projects, delivering end-to-end services to enable its clients' digital transformation.
Its services span business transformation, cloud and infrastructure, SAP and enterprise applications, and IT selection and headhunting, complemented by Experis Academy training programs developed with IT companies and educational institutions. The company reports more than 50,000 consultants worldwide.
Who are we?
Experis is a company specialized in professional services and IT project management associated with our 3 practices: Business Transformation, Cloud & Infrastructure and Enterprise Applications. We currently combine our technology solutions with the most in-demand skills in the market. In addition, we provide specialized training associated with the aforementioned service lines. We have a workforce of more than 1,800 IT-specialized professionals in Spain and an international presence in 54 countries.
What are we looking for?
Experis is looking for a Freelance Level 2 IT Support Technician for a key project in Zaragoza.
Profile we need:
•
Minimum 5 years of experience in Level 2 (N2) user technical support
•
Solid experience in resolving complex incidents, advanced troubleshooting and direct attention to end users
•
Good communication skills and customer orientation
•
Advanced English
•
Availability to work 100% on-site as a freelancer at the client's offices in Zaragoza
Project conditions:
•
Mode: On-site in Zaragoza
•
Schedule: 8 hours daily, Monday to Friday
What will you do in your day-to-day?
•
Provide level 2 technical support to end users in a corporate environment
•
Diagnose, resolve and escalate complex incidents involving hardware, software, networks and systems
•
Manage tickets autonomously and efficiently
•
Direct, in-person attention to users, offering quick and clear solutions
• Collaboration with internal teams and suppliers for the resolution of
problems
• Perform maintenance tasks and proactive support at the
client's facilities
Experis benefits
• 23 days of vacation
• Exclusive discounts at Fnac, theater, cinema, Booking and more
• Flexible compensation: restaurant vouchers, health insurance, daycare... all
deductible from personal income tax
• "Bring a friend" program with a bonus if you refer a candidate
who joins
• We provide you with all the equipment necessary to work
• Ongoing training: online platform and official certifications
• Dynamic environment with learning opportunities
• Ongoing training: online platform and official certifications
• Inclusive company culture, focused on well-being and professional
development
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