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24/7 Support Technicians

Hybrid in Barcelona·Full-time·Added today

Still open when we checked on 8 Oct

Izertis

59 open roles

Overview

Job details

  • Full-time

    Per the ad.

  • Hybrid

    Office and home days — the ad has the split.

Requirements

  • Have the right to work in Spain

    Izertis doesn't mention sponsorship in the ad.

  • Catalan

    The ad asks for Catalan, or counts it in your favour.

  • Be near Barcelona for hybrid days

    No relocation package mentioned.

  • Higher vocational training (FP Grado Superior)

    “Formación de Técnico Especialista FPII, Grado Superior o equivalente en el ámbito tecnológico.” — per the ad.

Skills

This job was automatically translated to English.

Requirements

What we're looking for

Minimum requirements

Minimum of 1 year of experience in technical support or user support tasks.

Training as a Specialist Technician (FPII), Higher Degree, or equivalent in the technological field.

Fluent spoken and written Catalan (essential).

Communication skills, user orientation, and incident resolution.

Availability to work in a 24x7 environment.

Nice to have

We especially value

Previous experience in Service Desk, Help Desk, or CAU.

Knowledge of incident management tools.

Ability to work in a team and manage high-pressure situations.

Pay & benefits

What you'll get

What do we offer?

Stable project within a reference service in Catalonia.

Hybrid working modality: On-site presence 1 day every 15 days in offices in Barcelona or in Lleida.

Joining a specialized user support team.

Initial training and support.

Location: Barcelona.

The role

At IzertisCAT we are looking for 5 24x7 User Support Agents to join an important workstation service and support service within the Healthcare sector of the Generalitat de Catalunya.

If you enjoy user support, resolving IT incidents, and working in a dynamic technological environment, this could be your opportunity.

If you are looking for an opportunity to continue developing yourself in the technical support area within a stable technological environment with growth possibilities, we want to meet you!

What you'll do

What will your duties be?

Customer service and support to users.

Registration, monitoring, and resolution of technical incidents.

Workstation support in a healthcare environment.

Escalation of incidents when necessary.

Management and updating of support tickets.

Monitoring of procedures and service level agreements.

About Izertis

Izertis is a Spanish technology consulting and engineering firm specializing in digital transformation, software development, and IT services. The company operates across multiple sectors including public administration, healthcare, industry, and financial services, offering solutions in areas such as cloud computing, cybersecurity, data analytics, and enterprise software implementation. With a workforce of over 1,000 professionals, Izertis has established itself as a significant player in the Spanish and European tech consulting market.

Izertis has a strong presence in Spain, with its headquarters in Gijón and additional offices in Madrid, Barcelona, and other major cities. The company is known for its commitment to talent development, offering programs like 'FutureWave' for junior talent and fostering a collaborative and innovative work culture. For international professionals, Izertis provides opportunities to work on diverse projects with a Spanish-speaking client base, making it an attractive option for those looking to build a career in Spain's growing tech sector.

Industry
IT Consulting
Founded
1996
Employees
1,000–5,000
Headquarters
Gijón, Spain
In Spain
Gijón, Madrid, Barcelona and 2 more

Good to know if you are moving

  • Izertis has a formal 'FutureWave' program designed to attract and develop junior tech talent, offering structured career paths for recent graduates.
  • The company works with a wide range of clients, including public administrations, which can provide exposure to large-scale digital transformation projects.
  • While Spanish is the primary working language, the company's international projects may offer opportunities for English-speaking professionals.
  • The company has offices in several Spanish cities, offering flexibility for those who may prefer living in a larger city like Madrid or Barcelona.
  • Izertis is a Spanish company, which can be an advantage for internationals looking to integrate into the local tech ecosystem.

In their own words

About the company & team

Why join IZERTIS?

At IZERTIS, you will participate in top-level digital transformation projects, working alongside multidisciplinary teams and using market-leading methodologies and tools. We bet on professional growth, continuous learning, and participation in high-impact technological initiatives.

If you want to continue developing your career in technological project management within the financial sector, sign up and join our team.

Additional information

We are committed to equal opportunities between women and men and to diverse and inclusive teams. We value talent in all its forms and promote a respectful, equitable, and discrimination-free work environment.

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