The English-language job board for Spain

N2 Platform Support Technician

Hybrid in Madrid·Full-time·Added 1 month ago

Capgemini

358 open roles

Apply

Overview

Work mode: Hybrid, Madrid
Contract: Permanent contract, full-time hours
English: Required
Experience: 5+ years
Benefits: Gym access

Visa options

The ad doesn’t mention sponsorship
Not a refusal, but not a yes. Worth asking in your first message.

Find jobs with visa support

Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

More than 5 years of experience in N2/N3 support.
Experience in high-availability telecommunications environments.
Knowledge of ITIL and advanced troubleshooting.

Nice to have

Intermediate level of English.

Pay & benefits

What you'll get

Permanent contract and stable project.
Salary in line with profile assessment.
Remote work with occasional visits to the office.
Childcare voucher (up to 600€/year).
Meal allowance (1200€/year).
Technical, skills, and language training.
Real and role-adapted career plan.

We have a very comprehensive Development and Work-Life Balance catalog, such as:

Wellbeing HUB - Includes policies and actions for physical (Wellhub) and mental health.
24 days of vacation + 2 personal days + 24 and 31 December + option to buy up to 7 vacation days per year.
Continuous training, you will enjoy Mylearning and Capgemini University and our Digital Campuses and Professional Communities. You will have access to platforms such as: Coursera, Udemy, Pluralsight, Harvard Manager Mentor, Education First for languages (English, French, German...) among others!
FlexAbroad: possibility to work remotely from another country for 45 days.

The role

We are looking for an N2 Platform Support Technician & SVA profile to join us on a telecommunications project, working remotely in Spain.

You will resolve Level 2 incidents, handle complex incident resolution, perform root cause analysis, and coordinate technically with manufacturers and N3 teams.

What you'll do

Act as the N2 support technical reference, managing and resolving complex incidents on critical telecommunications platforms.
Perform root cause analysis (RCA), advanced troubleshooting, and log analysis to ensure service stability and availability.
Execute and coordinate changes, deployments, and maintenance activities in high-availability environments.
Escalate, coordinate, and follow up on incidents with manufacturers and N3 support teams to ensure efficient resolution.
Develop and maintain operational procedures, technical documentation, and support guides for continuous service improvement.

Your profile:

We value all applications and offer on-site, online, and certified training. Even if you do not meet 100% of the requirements, we want to meet you!

Hiring process

1 interview

Submitting your application takes 3 to 5 minutes (name, contact details, CV and optional cover letter).
When you accept the offer you receive a pre-boarding plan and an invitation to the monthly RISE welcome event.

About Capgemini

Capgemini is a global leader in consulting, technology services and digital transformation, offering an array of integrated services that combine technology with deep sector expertise. The group describes itself as a global leader in business and technology transformation, powered by AI, and serves industries including aerospace and defense, banking and capital markets, consumer products, energy and utilities, healthcare, insurance, manufacturing, public sector, retail and telecoms.

Its portfolio of brands includes Capgemini Invent, its powerhouse of innovation, design and transformation, Capgemini Engineering, which helps the world's largest innovators engineer the products and services of tomorrow, as well as frog and Sogeti. Its services span cloud, cybersecurity, data and artificial intelligence, digital sovereignty, enterprise management, intelligent industry and sustainable business.

Industry: IT Consulting
Employees: 350,000
Website: capgemini.com

In their own words

About the company & team

Our Equality Plan and Code of Ethics guarantee inclusive and non-discriminatory processes, promoting talent in a multicultural and accessible environment for people with disabilities (we positively value having a disability certificate).

Capgemini is a global partner in business and technological transformation, helping organizations accelerate their dual transition to a digital and sustainable world, generating a tangible impact on both companies and society. We are a responsible and diverse group, with 340,000 professionals in more than 50 countries. With over 55 years of experience, our clients trust Capgemini to leverage the value of technology and cover all their business needs. We offer comprehensive solutions that range from strategy and design to engineering, driven by our leading capabilities in artificial intelligence, generative AI, cloud, and data, along with deep industry knowledge and a strong network of partners.

www.capgemini.com/es-es

All open roles at Capgemini