IT Project Manager / Product Operations – Conversational AI

• Experience in Product Operations or Delivery Management within Cloud or Artificial Intelligence platforms.
• Solid experience in end-to-end IT project management and coordination of multiple stakeholders.
• Experience in IT Service Management (ITSM), incident management, SLAs, and operational processes.
• Experience coordinating technical teams, business teams, and technology providers.
• Familiarity with Agile methodologies and CI/CD processes.
• Knowledge of Cloud services, especially Microsoft Azure.
• Experience in deployment processes, production launch, and transition to support.
• Good documentation, reporting, and cross-functional communication skills.
• Proficiency with tools such as Jira, Microsoft Project, Power BI, Confluence, Planner, Visio, or ITSM tools.
• English C1 (Advanced) is essential, as this is an international project.

• We will especially value previous experience in FMCG / Consumer Goods and in technological projects with broad geographical scope.

• Permanent contract
• 23 working days of vacation
• Flexible compensation and medical insurance
• Corporate discounts
• Wellhub.
• Continuous training and certifications
• Professional development and participation in international projects

Currently, we are looking to hire an IT Project Manager / Product Operations to participate in an international project for one of our main clients in the technology sector, working for a leading client in the FMCG/Consumer Goods sector.

The selected person will support the Conversational AI Product team, ensuring the coordination and monitoring of operational activities associated with the lifecycle of digital solutions, from onboarding and planning to go-live, maintenance, and deployment in different markets.

We are especially looking for professionals with experience in FMCG (Fast-Moving Consumer Goods) environments who are accustomed to managing large-scale international projects with multiple stakeholders.

• Manage and perform end-to-end monitoring of IT projects and operations, controlling tasks, milestones, deliverables, dependencies, and action plans.
• Coordinate Product teams, technical teams, business, technology providers, and various international stakeholders.
• Identify and monitor risks, incidents, blockers, and corrective actions, managing necessary escalations.
• Participate in the management of incidents and services in ITSM environments, monitoring SLAs, priorities, and resolution times.
• Coordinate onboarding, deployments, implementations, and changes in production environments.
• Manage handover and transition activities to support and maintenance teams, ensuring the availability of documentation and procedures before production launch.
• Operationally coordinate technology providers, monitoring commitments, deliverables, SLAs, and service quality.
• Support the monitoring of budgets, costs, and resource needs.
• Prepare status reports, dashboards, and monitoring reports.
• Prepare follow-up meetings and project committees.
• Maintain up-to-date documentation and traceability of projects, services, incidents, and actions.
• Participate in continuous improvement and service optimization initiatives.
• Facilitate communication between technical teams, business, and providers, providing visibility on progress, risks, dependencies, and milestones.