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Technical Support Agent - Basque Market

Remote, València·Part-time·Added 2 months ago (last checked 26 Oct)

Concentrix

161 open roles

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Our summary

Salary: €13,800 a year
Work mode: Remote (València)
Contract: Part-time
Spanish: Fluent
Other languages: Basque

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No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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This job advert was originally written in Spanish.

Pay & benefits

What you'll get

- 30h contract with a schedule from 12:00 to 18:00
- Salary: €13,800 gross + up to €1,200 gross in annual bonus
- Referral bonus
- Full and paid training regarding the company and the project
- Professional development program and specialized courses

Experience your best self

At Concentrix, we invest in those who change the game because we know that when our people thrive, our customers do too.

If this sounds like the next step in your career, we want to hear from you. Apply today and discover why more than 440,000 game-changers around the world consider Concentrix their preferred employer.

We are an equal opportunity employer

We are committed to offering equal job opportunities and an environment free from discrimination and harassment. All our hiring decisions are based on business needs, job requirements, and personal qualifications, regardless of gender identity, age, religion, ethnic origin, family status, or any other condition protected by applicable legislation.
R1742565

Location: ESP Valencia - Av. d'Aragó, 30

Language Requirements: Basque (Required), Spanish

Time Type: Part time

The role

Job Title:

Technical Support Agent - Basque Market - Remote LL02

Job Description

What you'll do

- Provide customer service via telephone and email, guaranteeing an exceptional experience when using our products
- Perform an initial diagnosis of reported incidents, identifying possible functional faults and determining the best solution
- Manage customer requests, keeping them informed at all times about the status of their cases and offering agile and effective responses
- Coordinate visits with the technical service when necessary, ensuring an efficient and timely resolution of problems
- Contribute to the continuous improvement of customer satisfaction, collecting feedback and proposing improvements in processes and service
- Your role will be key to guaranteeing a frictionless experience for our customers, combining service, analysis, and technical resolution skills to maintain high standards of quality and service.

Experience a career that redefines the rules of the game

Ready to take the next big step? We are the global leader in technology and services that powers the brands of the future. We help well-known brands—the ones you use every day—improve their businesses with integrated technology and solutions in more than 70 countries.

If you are looking to grow as a Technical Support Agent working from home, you will be part of our innovative team, driving leading brands in sectors such as technology, finance, travel, fashion, healthcare, and much more.

It would be an advantage if you have

- Advanced IT knowledge

Hiring process

Apply through the 'Apply' button on the individual job posting, then watch your inbox: after applying you are invited by email to timed language or competency tests in Harver, Concentrix's virtual assessment tool. Concentrix does not publish what follows the assessment A task to do

Our team will reach out by phone. If we do not receive a response, we may also contact you via email or text message.
The feedback process will depend on the country and the role that you are applying for, but we strive to provide feedback to applicants.

About Concentrix

Concentrix is a global leader in customer experience (CX) solutions and technology, providing customer service, sales, marketing, and back-office support to major brands across industries such as technology, retail, banking, and hospitality. With over 300,000 employees worldwide and operations in more than 70 countries, the company is one of the largest BPO providers in the world, headquartered in Tempe, Arizona, USA.

In Spain, Concentrix operates major hubs in Barcelona and other cities, employing thousands of multilingual professionals to serve international clients. The company is a top destination for expats and international hires due to its high demand for native-level speakers of German, French, Dutch, Swedish, Norwegian, Finnish, Polish, and other languages. Work culture emphasizes hybrid and on-site roles, with opportunities for career growth in sales, customer service, and technical support, making it an attractive entry point for those relocating to Spain.

Industry: BPO
Founded: 2006
Employees: 100,000+
Headquarters: Tempe, USA
In Spain: Barcelona

Good to know if you are moving

Concentrix hires heavily for multilingual roles in Spain, with a strong focus on German, French, Dutch, and Nordic languages, making it a top employer for international professionals.
The company offers hybrid and on-site work models, with many roles based in Barcelona, a major hub for expat talent.
Concentrix provides relocation support and language-specific training for many positions, easing the transition for international hires.
The company has a large presence in Spain, with multiple offices in Barcelona and a significant number of roles in customer service and sales for global tech and fashion brands.
Career progression is common, with opportunities to move into team lead, quality, or training roles after initial customer-facing experience.

In their own words

About the company & team

- Bilingual level of Basque and Spanish
- Good verbal and written communication
- Customer orientation, empathy, and flexibility
- Ability to work in a team, organization, and high motivation
- Negotiation skills and commercial orientation

All open roles at Concentrix