Technical Support Agent - Basque Market - Remote LL02

Job Title:

Technical Support Agent - Basque Market - Remote LL02

- Provide customer service via phone and email, ensuring an exceptional experience in the use of our products
- Perform an initial diagnosis of reported incidents, identifying possible functional failures and determining the best solution
- Manage customer requests, keeping them informed at all times about the status of their cases and offering agile and effective responses
- Coordinate visits with the technical service when necessary, ensuring an efficient and timely resolution of problems
- Contribute to the continuous improvement of customer satisfaction, collecting feedback and proposing improvements in processes and service
- Your role will be key to ensuring a frictionless experience for our customers, combining customer service, analysis, and technical resolution skills to maintain high standards of quality and service.

Language Requirements:

Basque (Required), Spanish

- Contract of 30 hours with a schedule from 12:00 to 18:00
- Salary: €13,800 gross + up to €1,200 gross in annual bonus
- Referral bonus
- Full training provided and paid for by the company and the project
- Professional development program and specialized courses

Experience the best version of yourself

Location:

ESP Valencia - Av. d'Aragó, 30

Time Type:

Part time

Job Description

Ready to take the next step in your career? We are looking for you! We are the team that supports well-known brands, and we are looking for a Technical Support Agent to join our team in Bilbao. Do you want to be part of our team?

What will you do? You will be the first point of contact for our customers, providing technical support for their products and services. You will resolve their issues and answer their questions, ensuring a positive experience with the brand.

At Concentrix, we invest in people who change the rules of the game because we know that when our people thrive, our customers do too.

If this sounds like the next step in your career, we want to hear from you. Apply today and find out why more than 440,000 game-changers around the world consider Concentrix their preferred employer.

- Bilingual level in Basque and Spanish
- Good verbal and written communication
- Customer orientation, empathy, and flexibility
- Teamwork skills, organization, and high motivation
- Negotiation skills and commercial orientation

At Concentrix, we invest in the people who make it happen. We are committed to offering an inclusive, accessible, and diverse work environment. We are an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. We will make reasonable accommodations to ensure that people with disabilities have the same opportunities as others.

If you are a person with a disability and need an accommodation to apply for one of our jobs, please let us know.

We provide equal employment opportunities

We are committed to providing equal employment opportunities and a work environment free of discrimination and harassment. All our hiring decisions are based on business needs, job requirements, and personal qualifications, without regard to gender identity, age, religion, ethnic origin, family status, or any other status protected by applicable law.
R1742565

Job Title:

Agente de Soporte Técnico - Mercado Euskera - Remoto LL01

- Proporcionar atención al cliente a través de teléfono y correo electrónico, garantizando una experiencia excepcional en el uso de nuestros productos
-Realizarundiagnósticoinicialde lasincidenciasreportadas,identificandoposiblesaveríasfuncionalesydeterminandolamejorsolución
-Gestionarlas solicitudes delosclientes,manteniéndolosinformadosentodomomentosobreelestadode suscasosyofreciendorespuestaságilesyeficaces
-Coordinarvisitas con elserviciotécnicocuandoseanecesario,asegurandounaresolucióneficienteyentiempodelosproblemas
-Contribuira lamejoracontinua de lasatisfaccióndelcliente,recopilandofeedbackyproponiendomejorasenprocesosyservicio
- Tupapelseráclave paragarantizarunaexperienciasinfriccionesparanuestrosclientes,combinandohabilidadesdeatención,análisisyresolucióntécnicaparamanteneraltosestándaresdecalidadyservicio.

Language Requirements:

Basque (Required), Spanish

- Contrato de 30h con horario de 12:00 a 18:00
- Salario: 13800 €brutos+ hasta 1200€brutosenbonusanual
-Bonificaciónporrecomendación
-Formacióncompleta yremuneradasobrelaempresay elproyecto
-Programadedesarrolloprofesionalycursosespecializados

Experimentatumejorversión

Location:

ESP Valencia - Av. d'Aragó, 30

Time Type:

Part time

Job Description

¿Listo paradarelsiguientegran paso? Somos ellídermundialentecnologíayserviciosqueimpulsaa lasmarcasdelfuturo.Ayudamosamarcasconocidas-lasqueutilizasdía a día- amejorarsusnegocioscontecnologíaysolucionesintegradas,enmásde 70países.

Sibuscascrecer,comoAgentedeSoporteTécnico trabajando desde casa, formaráspartedenuestroequipoinnovador,impulsandomarcaslíderesensectorescomotecnología,finanzas,viajes,moda,sanidadymuchomás.

En Concentrix,invertimosenquienescambianlasreglasdel juegoporquesabemosquecuandonuestragenteprospera,nuestrosclientestambién lohacen.

Siestosuenacomoelsiguientepasoentucarrera,queremossaber deti.Aplicahoymismoydescubreporquémásde 440.000game-changersentodoelmundoconsiderana Concentrixsuempleadorpreferido.

- Nivelbilingüede euskera y castellano
- Buenacomunicaciónverbal yescrita
-Orientaciónalcliente,empatíayflexibilidad
-Capacidaddetrabajoenequipo,organizaciónyaltamotivación
-Habilidadesdenegociaciónyorientacióncomercial

Seríaunaventajasitienes:

-ConocimientosIT anivelavanzado

Ofrecemosigualdaddeoportunidadesdeempleo

Noscomprometemosaofrecerigualdaddeoportunidadeslaboralesy unentornolibre dediscriminaciónyacoso.Todasnuestrasdecisionesdecontrataciónsebasanenlasnecesidadesdelnegocio,losrequisitosdelpuestoy lascualificacionespersonales, sinimportaridentidaddegénero,edad,religión,origenétnico,situaciónfamiliar ocualquierotracondiciónprotegidaporlalegislaciónaplicable.
R1742565