CX Account Manager Spanish Market

• At least 1 year of experience managing B2B customer portfolios.

• Experience in upselling, cross-selling and/or account expansion.

• Experience working with commercial targets and KPIs.

• Ability to analyze a portfolio, identify opportunities and build action plans.

• A proactive, autonomous and results-oriented mindset.

• Strong communication skills and the ability to build trusted relationships with customers.

• Ability to ask the right questions, understand customer needs and provide solutions through a consultative approach.

• Ability to manage multiple priorities and work effectively as part of a team.

• Native or professional-level Spanish and professional English, as we are an international company.

• Experience in SaaS, technology, Human Resources or Payroll.

• Experience in full-cycle B2B sales.

• Experience managing renewal and retention processes.

What do we expect from an Account Manager at Factorial?

We're looking for people who don't simply react to customer requests, but are able to anticipate needs, uncover new opportunities and drive account growth.

If you're motivated by owning a portfolio, working consultatively with your customers and growing accounts through upselling and cross-selling, we'd love to hear from you!

• High growth, multicultural and friendly environment 🤝

• Healthy life with Wellhub (Gyms, pools, outdoor classes) 🕺🏻

• Save expenses with Cobee💰

• Language classes 👩🏻🏫

• Breakfast in the office and organic fruit 🍏

• Food discounts with Nora 🍱

• Pet Friendly 🐕

• Much more that we'll spill during the interview process

At Factorial we're looking for a new Account Manager for the Spanish Market to help us support and scale our Costumer Experience team to the next level.

As an Account Manager, you will be responsible for managing and growing your own portfolio of customers, building long-term relationships and identifying new business opportunities.

Your main goal will be to grow your accounts through upselling and cross-selling, helping our customers centralize more of their processes within Factorial and get the most value out of our platform.

To achieve this, we don't expect a reactive approach to customer management. We want you to understand their business, ask the right questions, identify their needs and turn them into growth opportunities.

• Own the growth of your portfolio by identifying and closing upselling and cross-selling opportunities.

• Identify which Factorial products and features can bring additional value to each customer.

• Help customers increase their use of Factorial and centralize more of their processes within the platform.

• Manage the full cycle of expansion opportunities, from identifying the need to closing the deal.

Manage your accounts consultatively

• Build strong relationships with your customers and understand their business, goals and key challenges.

• Hold regular meetings to follow up, build engagement, share product updates and, above all, discover new needs.

• Ask the right questions to understand what is happening within each account and identify where we can add more value.

• Act as a strategic partner for your customers, recommending the Factorial solutions that best fit their needs.

Analyze your portfolio and build a strategy

• Proactively analyze your portfolio to identify growth opportunities, risks and areas for improvement.

• Build an action plan for each account, prioritizing where to invest your time and which actions to take.

• Track key indicators such as product adoption, expansion potential, commercial opportunities, renewals and churn risk.

• Take ownership of understanding your portfolio, its potential and making data-driven decisions.

Drive product adoption and retention

• Make sure customers are using Factorial and getting the maximum value from the platform.

• Identify friction points or churn risks early and work on action plans to address them.

• Understand that strong product adoption is key to both customer satisfaction and creating new growth opportunities.

Hello! 👋

Ready to be part of the challenge? 🚀

Our Customer Experience team is the voice that guides our users every step of the way, making sure they always get the most out of Factorial. If you're passionate about people and love turning a challenge into a great experience, you'll fit right in.