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Customer Service Manager - Marketplace

On-site in Alcantarilla·Full-time·Added today

Still open when we checked on 8 Oct

Faster Empleo

268 open roles

Overview

Job details

  • Full-time

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work on-site in Alcantarilla

    No relocation package mentioned.

  • Have 2+ years of experience

    Mid-level role.

Skills

Nice to have

This job advert was originally written in Spanish.

Requirements

What we're looking for

Minimum requirements:

  • Experience: Minimum 2 years in customer service positions.
  • Technical competencies: Habitual proficiency in office tools (Excel, Word, email).
  • Residence: Alcantarilla, Murcia, or surrounding areas with the possibility of commuting to the Polígono Industrial Oeste.

Nice to have

  • Valuable requirements (Highly desirable):
  • Previous specific experience in customer service within marketplaces.
  • Handling of the Odoo ERP.
  • Medium-high level of English or other EU languages.

The role

At Faster Empleo, we are selecting a Customer Service Manager for Marketplace to join us on a temporary basis during the intensive campaign from early November 2026 until late January 2027 at our client's facilities in P.I. Oeste (Alcantarilla).

What you'll do

Guarantee customer satisfaction through sales channels on digital platforms, maintaining the quality standards (performance) required by the different marketplaces.

Main responsibilities:

  • Customer service via the internal messaging systems of each marketplace (Amazon, etc.).
  • Comprehensive incident management: returns, claims, and monitoring of negative ratings.
  • Control and monitoring of the service performance metrics on each platform.
  • Management and organization of the department's corporate email.
  • Transfer and channeling of invoices generated by the marketplaces to the accounting department.

About Faster Empleo

Faster Empleo is a Spanish staffing and recruitment agency based in Madrid, specializing in connecting businesses with temporary and permanent workers across a wide range of sectors, including logistics, manufacturing, automotive, hospitality, and administration. With a strong presence in Spain, the company manages a large volume of job placements, from warehouse operators and drivers to administrative and commercial roles, serving both local and national clients.

Industry
Staffing
Website
faster.es
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