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Financial Claims Manager - Customer Service
On-site in Zaragoza·Added 3 days ago
Overview
Requirements
Have the right to work in Spain
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.
Work on-site in Zaragoza
No relocation package mentioned.
You'll most likely need Spanish to apply.This job was automatically translated to English,.
The role
From the KPMG Delivery Center in Spain, we are committed and involved in providing support to teams in other offices across Spain, carrying out specific tasks related to the administrative, procedural, accounting-financial and personnel management areas, and linked to both domestic and international end clients, with the aim of achieving optimization and efficiency in tasks.
Specifically within the procedural area:
What you'll do
- Analysis, management, resolution and monitoring of claims from users of financial services regarding their interests and rights arising from contracts, transparency and client protection regulations, and good practices in financial usage.
- Ensuring proper compliance and handling of claims submitted by financial users within the required timeframe and form.
- Document management of claim files.
- Follow-up reporting and updating of our clients' IT platforms.
- Ongoing contact with our clients' Legal Advisory teams to ensure proper management and processing.
- Deepen your knowledge of best practices of banking institutions in consumer matters.
- You will be able to contribute improvement ideas in terms of processes, operations and quality.
Requirements
What we're looking for
- Education: Degree in Law.
- Work Experience: Prior experience is not required; upon joining our team, we will support you throughout your learning process, with professionals who will help you grow and develop professionally.
- Good command of office software tools.
- Attitude and passion for what we do.
- Interest in process improvement.
Nice to have
- Valuable: Previous experience performing tasks related to claims processed through the customer service department of financial institutions, or before supervisory bodies (Bank of Spain, CNMV, Directorate General of Insurance and Pension Funds) and/or tasks related to banking legal advisory; we will also positively value having held back-office or procedural management positions in financial institutions.
- Use of legal tools and databases is valuable.
- Languages: intermediate English is valuable.
The role
Desde el Abogados Delivery Center de KPMG en España estamos comprometidos e involucrados en dar soporte a los equipos de otras oficinas distribuidas por toda España, realizando tareas específicas y asociadas al ámbito administrativo, procesal, contable - financiero y de gestión de personal y vinculadas a clientes finales tanto del ámbito nacional como internacional con el objetivo de lograr la optimización y eficiencia en las tareas.
En concreto dentro del ámbito de procesal:
What you'll do
- Análisis, gestión, resolución y seguimiento de reclamaciones de usuarios de servicios financieros en relación con sus intereses y derechos derivados de los contratos, de la normativa de transparencia y protección a la clientela y de las buenas prácticas de usos financieros.
- Asegurar el correcto cumplimiento y atención de las reclamaciones presentadas por los usuarios financieros en plazo y forma.
- Gestión documental de los expedientes de reclamación.
- Reporte de seguimiento y actualización de las plataformas informáticas de nuestros clientes.
- Contacto recurrente con la Asesoría Jurídica de nuestros clientes para asegurar una correcta gestión y tramitación.
- Profundizar tu conocimiento sobre las mejores prácticas de las entidades bancarias en materia de consumo.
- Podrás aportar ideas de mejora en materia de procesos, operaciones y calidad.
Requirements
What we're looking for
- Formación: Grado/Licenciatura en Derecho.
- Experiencia Laboral: No es necesario que tengas experiencia previa, uniéndote a nuestro equipo te acompañaremos en tu proceso de aprendizaje, con profesionales que te ayudarán a tu evolución y proyección profesional.
- Buen manejo de herramientas ofimáticas.
- Actitud y pasión por lo que hacemos.
- Interés por la mejora de procesos.
Nice to have
- Valorable: Experiencia previa desempeñando tareas relacionadas con reclamaciones tramitadas por el servicio de atención al cliente (SAC) de entidades financieras, o ante instancias supervisoras (Banco de España, CNMV, Dirección General de Seguros y Fondos de Pensiones) y/o tareas relacionadas con el asesoramiento jurídico bancario y valoraremos también positivamente haber ocupado posiciones de back-office o gestión procesal en entidades financieras.
- Valorable utilización de herramientas legales y bases de datos.
- Idiomas: valorable inglés medio.
Hiring process
4 steps3 interviewsa task to do
Filtro CV
Filtro telefónico
With an equipo de People · Phone call
Primera llamada de contacto con el equipo de People.
Pruebas online
Online test
Test online de inglés y psicotécnico.
Adventure Day
With an equipo de People y de negocio
Business case grupal guiado por el equipo de People y de negocio.
Entrevista individual
With an equipo de negocio
Entrevistas directas con el equipo del negocio seleccionado.
Oferta
- Proceso publicado para programas de prácticas y Graduate Program; no se describe el de perfiles con experiencia.
About KPMG
KPMG is one of the world's largest professional services networks, providing audit, tax, and advisory services to businesses, governments, and organizations. With a global presence spanning over 140 countries and territories, KPMG operates through member firms that employ more than 270,000 professionals worldwide. The firm is known for its expertise in financial auditing, risk consulting, and digital transformation, helping clients navigate complex regulatory and business challenges.
In Spain, KPMG has a strong presence with offices in major cities including Madrid, Barcelona, Bilbao, and others, offering a wide range of services from audit and tax to cybersecurity and data analytics. The Spanish arm is a key hub for the firm's European operations, and it actively recruits international talent through graduate programs and internships. KPMG Spain emphasizes innovation, with initiatives like the 'Rocket Program' and 'Tech Program' designed to attract young professionals into consulting, technology, and sustainability roles. The work culture is collaborative and fast-paced, with opportunities for cross-border projects and professional development, making it an attractive option for international professionals seeking to build a career in Spain.
- Industry
- Consulting
- Founded
- 1987
- Employees
- 250,000+
- Headquarters
- Amstelveen, Netherlands
- In Spain
- Madrid, Barcelona, Bilbao and 4 more
- Website
- kpmg.com
Good to know if you are moving
- KPMG Spain offers structured graduate programs like the 'Rocket Program' and 'Tech Program' that are open to international candidates, providing a pathway into the Spanish job market.
- The firm has offices in multiple Spanish cities, including Madrid, Barcelona, Bilbao, and Vigo, offering flexibility in location for relocating professionals.
- KPMG Spain is committed to diversity and inclusion, with dedicated teams and programs focused on equity and inclusion, which can be supportive for international hires.
- Working at KPMG Spain provides exposure to global clients and cross-border projects, enhancing career mobility within the KPMG network.
- The company offers roles in high-demand areas like cybersecurity, data engineering, and sustainability consulting, which are relevant for professionals with these skills.
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