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Financial Claims Manager - Customer Service

On-site in Zaragoza·Added 20 days ago (last checked 6 Nov)

KPMG

168 open roles

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Our summary

Work mode: On-site, Zaragoza
Spanish: Expected (ad in Spanish)
Education: University degree

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

Accounting

This job advert was originally written in Spanish.

The role

What will you be able to do?

From the KPMG Delivery Center in Spain, we are committed and involved in providing support to teams in other offices across Spain, carrying out specific tasks related to the administrative, procedural, accounting-financial and personnel management areas, and linked to both domestic and international end clients, with the aim of achieving optimization and efficiency in tasks.

Specifically within the procedural area:

Analysis, management, resolution and monitoring of claims from users of financial services regarding their interests and rights arising from contracts, transparency and client protection regulations, and good practices in financial usage.
Ensuring proper compliance and handling of claims submitted by financial users within the required timeframe and form.
Document management of claim files.
Follow-up reporting and updating of our clients' IT platforms.
Ongoing contact with our clients' Legal Advisory teams to ensure proper management and processing.
Deepen your knowledge of best practices of banking institutions in consumer matters.
You will be able to contribute improvement ideas in terms of processes, operations and quality.

What do you need to know?

Education: Degree in Law.
Work Experience: Prior experience is not required; upon joining our team, we will support you throughout your learning process, with professionals who will help you grow and develop professionally.
Valuable: Previous experience performing tasks related to claims processed through the customer service department of financial institutions, or before supervisory bodies (Bank of Spain, CNMV, Directorate General of Insurance and Pension Funds) and/or tasks related to banking legal advisory; we will also positively value having held back-office or procedural management positions in financial institutions.
Good command of office software tools.
Use of legal tools and databases is valuable.
Attitude and passion for what we do.
Interest in process improvement.
Languages: intermediate English is valuable.

Hiring process

4 steps3 interviewsa task to do

CV screening
Phone screening
With People team · Phone call
A first contact call with the People team.
Online tests
Online test
Online English and psychometric tests.
Adventure Day
With People and business teams
A group business case led by the People and business teams.
Individual interview
With business team
Direct interviews with the selected business team.
Offer

Published process for internship programmes and the Graduate Program; the process for experienced hires is not described.

About KPMG

KPMG is one of the world's largest professional services networks, providing audit, tax, and advisory services to businesses, governments, and organizations. With a global presence spanning over 140 countries and territories, KPMG operates through member firms that employ more than 270,000 professionals worldwide. The firm is known for its expertise in financial auditing, risk consulting, and digital transformation, helping clients navigate complex regulatory and business challenges.

In Spain, KPMG has a strong presence with offices in major cities including Madrid, Barcelona, Bilbao, and others, offering a wide range of services from audit and tax to cybersecurity and data analytics. The Spanish arm is a key hub for the firm's European operations, and it actively recruits international talent through graduate programs and internships. KPMG Spain emphasizes innovation, with initiatives like the 'Rocket Program' and 'Tech Program' designed to attract young professionals into consulting, technology, and sustainability roles. The work culture is collaborative and fast-paced, with opportunities for cross-border projects and professional development, making it an attractive option for international professionals seeking to build a career in Spain.

Industry: Consulting
Founded: 1987
Employees: 250,000+
Headquarters: Amstelveen, Netherlands
In Spain: Madrid, Barcelona, Bilbao and 4 more

Good to know if you are moving

KPMG Spain offers structured graduate programs like the 'Rocket Program' and 'Tech Program' that are open to international candidates, providing a pathway into the Spanish job market.
The firm has offices in multiple Spanish cities, including Madrid, Barcelona, Bilbao, and Vigo, offering flexibility in location for relocating professionals.
KPMG Spain is committed to diversity and inclusion, with dedicated teams and programs focused on equity and inclusion, which can be supportive for international hires.
Working at KPMG Spain provides exposure to global clients and cross-border projects, enhancing career mobility within the KPMG network.
The company offers roles in high-demand areas like cybersecurity, data engineering, and sustainability consulting, which are relevant for professionals with these skills.

All open roles at KPMG