Customer Service Manager - Marketplace

Your previous experience in customer service.

It will give you the fluency and calm necessary to communicate clearly, manage intensive volumes of inquiries, and resolve incidents with closeness and a solution-oriented approach.

Your practical mastery of office tools (Excel, Word, and email)

It will allow you to organize information quickly, manage the flow of emails without losing control, and provide precise follow-up to daily files.

Your ease of commuting to Polígono Industrial Oeste (Alcantarilla/Murcia or surroundings)

It will guarantee punctuality, convenience in your daily commutes, and smooth integration into the routine of the on-site team.

Your previous experience in customer service in marketplaces.

It will make it easier for you to understand how sales portals work from day one and to navigate fluently through the policies of platforms such as Amazon.

Your knowledge of the Odoo ERP and languages such as English.

They will provide enormous added value to the department's operations, opening doors for you to stand out and manage cases with a higher level of complexity and international scope.

• Direct specialization in high-impact e-commerce and marketplaces.

You will work day-to-day with leading platforms such as Amazon, strengthening your professional profile in a sector in full growth and with high market demand.

• Autonomy and integral service management

You will not just be an intermediary: you will manage the complete flow of customer service, returns, claims, and accounting coordination, gaining a global vision of how a marketplace operates from the inside.

• Development of key technical competencies

You will gain organizational agility and operational control over performance metrics and tools that will enhance your professional competitiveness.

• Support and professional continuity through Faster

During these three months, you will have the support and close follow-up of our team. Additionally, you will be part of our network so that we can continue counting on you for future projects that match your profile.

• Strategic location and easy access

Facilities located in the Polígono Industrial Oeste (Alcantarilla), allowing you to work in a well-connected business environment in the Murcia area.

If you are passionate about e-commerce, motivated by resolving incidents in digital environments, and looking for an opportunity to contribute your experience during this intensive campaign, this position is for you.

You will be the engine of customer satisfaction in the digital environment, transforming every interaction into an agile, high-quality experience.

Your work will directly drive brand reputation and the loyalty of thousands of buyers on key platforms such as Amazon.

• You will resolve customer inquiries and incidents with empathy and speed through the internal channels of each marketplace.
• You will monitor service performance metrics on each platform to ensure the required quality standards.
• You will coordinate corporate email operations and channel generated invoices to the accounting department.

You will be part of a strategic stage in the e-commerce sector, joining the team in P.I. Oeste (Alcantarilla) from the beginning of November 2026 until the end of January 2027