Customer Success Manager (DACH)

Remote, Málaga·Added 1 month ago

Freepik

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Overview

Job details

Fully remote
Only from certain places, per the ad: “Fully remote within Germany.”

Requirements

Have the right to work in Spain
Freepik doesn't mention sponsorship in the ad.
Work in English
English is required, per the ad.
German
The ad asks for German, or counts it in your favour.

Requirements

What we're looking for

Native-level German and fluent professional English.
Solid experience in Customer Success or Account Management within a B2B SaaS or technology company.
Experience directly managing enterprise or strategic accounts.
A strong track record of driving product adoption and meaningful customer outcomes.
Strong understanding of the customer journey, from onboarding to becoming fully embedded in the product.
Good knowledge of the DACH market and how enterprise and creative customers operate.
Comfortable working in a fast-paced, scaling environment where there's still plenty to build.

Nice to have

Experience in creative, media, or design-related industries.
Experience working with technical or creative buyers.
Familiarity with consumption- or credit-based commercial models.
Additional European languages.

The role

At Magnific, we're building the AI platform that professional creators, studios, and enterprises use to push what's possible in image, video, and design.

What you'll do

We're looking for a Customer Success Manager - DACH to own our customer relationships across Germany, Austria, and Switzerland. You'll be responsible for making sure our customers get real value from Magnific, driving adoption and helping them embed the platform into their everyday workflows.

Own the DACH customer portfolio end to end, acting as the primary point of contact for accounts across Germany, Austria, and Switzerland.
Drive product adoption and help customers get the most value from Magnific.
Lead onboarding and enablement in German, from initial kickoff through to fully embedded use.
Monitor account health and usage, identifying risks early and finding opportunities to deepen adoption.
Partner closely with Sales and Account Management on account health, renewals, and expansion opportunities.
Be the voice of our DACH customers internally, sharing regional needs, feedback, and usage patterns with Product.
Contribute to the wider EMEA Customer Success playbook and help shape how we work with customers as we scale.

description

📍 Location: Remote in Germany
🗣️ Languages: German & English
👥 Team: Customer Success

About Freepik

Freepik is a leading digital content platform that provides millions of free graphic resources, including vectors, stock photos, PSD files, and icons, to designers and creators worldwide. The company operates a freemium model, offering both free and premium subscription services, and has grown into a major player in the creative technology space, with a strong focus on AI-powered design tools.

Freepik was founded in Málaga, Spain, and maintains its headquarters there, making it a notable Spanish tech company. The company has a strong international presence and is particularly relevant for international professionals interested in the intersection of design, technology, and AI. Its work culture is often described as dynamic and fast-paced, with a strong emphasis on product innovation and user-centric design, making it an attractive option for those looking to work in a growing, international tech hub in southern Spain.

Industry: Creative AI
Founded: 2010
Employees: 500–1,000
Headquarters: Málaga, Spain
In Spain: Málaga
Website: freepik.com

Good to know if you are moving

Freepik is headquartered in Málaga, Spain, offering a Mediterranean lifestyle with a growing international team.
The company has a strong focus on AI and design tools, making it a relevant player for professionals in the creative and tech sectors.
As a Spanish company, it offers a direct entry point into the Spanish tech ecosystem, with a multicultural and multilingual work environment.
The company provides a platform for designers and creatives to access a vast library of resources, which can be a significant professional advantage.
Freepik has a global user base, which can offer international professionals a chance to work with a diverse and distributed team.

In their own words

About the company & team

You'll work remotely from Germany and report to our Head of Customer Success, EMEA, becoming our on-the-ground owner for the DACH market.

Additional information

Remote or hybrid work model and real flexibility.
Private health insurance 🩺
23 days of vacation + December 24th and 31st off
Day off on your birthday 🎂
Competitive salary.
Fully remote within Germany.
A creative, fast-moving environment at the frontier of AI, with access to Magnific's own tools.
Learning & development budget.
In-house Spanish lessons.
We're a Great Place to Work! 93% of employees think this is a great place to work.

Be Magnific.

We're an equal-opportunity employer. We celebrate diversity and are committed to building a team that reflects the creators we serve.

All open roles at Freepik