Customer Retention and Loyalty Team Leader

On-site in Málaga·Full-time·Added 1 month ago

Sector Alarm Spain

35 open roles

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Overview

Job details

Permanent contract
Full-time hours.

Requirements

Have the right to work in Spain
Sector Alarm Spain doesn't mention sponsorship in the ad.
Work on-site in Málaga
No relocation package mentioned.

This job was automatically translated to English.

Pay & benefits

What you'll get

Permanent contract with a 40-hour weekly working day
Attractive salary package with fixed and variable salary
Belong to one of the best companies to work for in Spain (Great Place to Work)
Participating in events and activities at a national and international level with the team.
Work in an international environment with real possibilities for growth

When you choose to work for us, we promise to work for you. We will do everything in our power to ensure you learn new skills and develop everything you are already good at. You will face challenges that will test you and some that will help you surpass yourself. With the will to improve and the desire to succeed, opportunities you didn't expect will arise.

We work tirelessly to strengthen our work culture, where we care for and support each other, where we are open and honest, and where we celebrate our shared successes.

In line with our values of inclusion, we prioritize applications with a certified degree of disability equal to or greater than 33%.

Without a doubt, you will contribute to creating safer homes and lives, will you join our adventure?

Requirements

What we're looking for

Knowledge of CRM management
Proven previous experience in people management and development
Advanced level in Office suite: Excel, Power BI, and PowerPoint
Advanced English is a plus.

The role

Your talent is our greatest security🌟

Work for a leading company that puts people first!

What you'll do

Monitor team performance
Provide feedback to agents, as well as develop and monitor action plans
Perform quality audits of calls through active listening
Resolve operational doubts and ensure compliance with established processes and operations
Create training material for team development and upskilling
Develop the speech and arguments for customer interaction
Daily meeting with the manager to set objectives and perform joint monitoring of the team
Preparation and monitoring of KPIs

About Sector Alarm Spain

Sector Alarm is a leading European provider of security alarm systems and smart home security solutions. The company designs, installs, and monitors intruder alarms, fire alarms, and video surveillance for residential and small business customers. Headquartered in Oslo, Norway, Sector Alarm operates across multiple European countries and is part of the larger security group, employing thousands of people across the continent.

In Spain, Sector Alarm has a significant presence with offices and commercial operations in several cities, including Madrid, Barcelona, and Palma. The company is actively expanding its Spanish operations, offering roles in sales, customer service, and technical support. For international professionals, Sector Alarm provides opportunities in a growing industry with a strong focus on customer service and sales, and the company's use of Greenhouse for recruitment indicates a structured and modern hiring process.

Industry: Security
Founded: 1996
Employees: 5,000–10,000
Headquarters: Oslo, Norway
In Spain: Madrid, Barcelona, Palma
Website: sectoralarm.es

Good to know if you are moving

Sector Alarm is a large European company with operations in multiple countries, offering potential for international career growth.
The company is headquartered in Oslo, Norway, but has a significant presence in Spain, with offices in Madrid and other cities.
The company is actively hiring in Spain for sales, customer service, and technical roles, indicating a growing operation.
Sector Alarm uses Greenhouse for its recruitment, which is a modern and structured applicant tracking system.
The company's focus on security and smart home technology provides opportunities in a stable and growing industry.

In their own words

About the company & team

Stability and leadership: More than 30 years of experience in Europe.
Certified culture: 9 consecutive years as a Great Place to Work.
Your well-being matters: A human, collaborative environment with real support for your development.

Be part of an inclusive human team. Join our Malaga headquarters as a Customer Retention and Loyalty Team Leader and grow in an environment where your well-being is always the first priority.

All open roles at Sector Alarm Spain