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Bilingual Catalan Customer Service Telephone Agent

Hybrid in Barcelona·Full-time·Added today (last checked 31 Oct)

Agency

Triangle Solutions RRHH

634 open roles

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Our summary

Salary: €17,140 a year
About €1,320 a month after tax.
Hours: Fixed shift
Work mode: Hybrid, Barcelona
Contract: Permanent, full-time hours
Languages: Catalan
Education: Compulsory secondary education (ESO)

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The ad doesn’t mention sponsorship
No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

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Skills

This job advert was originally written in Spanish.

Requirements

What we're looking for

🔹 Spanish and requested language at a bilingual level.

🔹 A language test will be carried out before advancing in the selection process.

🔹 Previous experience in customer service, preferably in the Contact Center sector.

🔹 Minimum education of ESO, Bachillerato, or equivalent.

🔹 Good oral and written communication skills.

🔹 Agility in the use of computer tools and typing.

🔹 A resourceful, organized person with a clear orientation toward the customer.

Pay & benefits

What you'll get

🎯 Contract: Initial 3-month contract, with subsequent permanent hiring directly by the company.

💰 Salary: According to the Contact Center collective agreement, Specialist Teleoperator category; approximately €17,140 gross per year + language bonus.

📅 Working day: 39 hours per week, Monday to Sunday, with two weekends off per month. Work on holidays on a rotating basis, with holiday bonus and compensatory day according to the agreement. December 25th, January 1st, and January 6th are not worked.

🕒 Schedule: Possibility to choose between two fixed shifts:

Morning shift: from 08:00 to 16:00 h.
Afternoon shift: from 15:00 to 23:00 h.

🎓 Initial training: 16 days of paid training with €350, which will be paid in the first paycheck once joined. Estimated training date is November 16th.

The role

📢 We are looking for a TELEPHONE AGENT (M/F/X) BILINGUAL CUSTOMER SERVICE IN CATALAN! 📢

Do you have experience in customer service and do you master Spanish and CATALAN at a bilingual level? This could be your opportunity!

We are looking to hire professionals to offer comprehensive customer service through different channels, resolving inquiries and incidents related to the purchasing process and guaranteeing a quality experience for a major supermarket.

What you'll do

✔️ Attend to customers via telephone, email, WhatsApp, and social media.

✔️ Resolve inquiries, doubts, and incidents related to the purchasing process.

✔️ Offer personalized service, following established procedures and quality standards.

✔️ Manage customer complaints and requests effectively.

✔️ Perform administrative tasks derived from the management of interactions.

✔️ Comply with the company's internal policies and regulations.

How you'll work

🏠 Hybrid modality: Combined on-site and remote work.

📍 Location: Sant Martí area, Barcelona (08019).

Hiring process

If you have experience in customer service, master the requested languages at a bilingual level, and are looking for a stable project with the possibility of working in a hybrid modality, we want to meet you!

Click on "Apply to this offer" and send us your CV. 📩

We are waiting for you! 💼✨

About Triangle Solutions RRHH

Triangle Solutions RRHH is a Spanish staffing and recruitment agency based in Madrid, specializing in connecting businesses with qualified personnel across a wide range of sectors, including logistics, hospitality, healthcare, administration, and industrial operations. With a broad portfolio of open positions throughout Spain, the company serves as a key intermediary for both employers seeking temporary or permanent staff and job seekers looking for opportunities in various regions, from Tenerife to Barcelona.