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Banking Sector Telephone Customer Service Agent (Portuguese & English)

Remote, Vigo·Full-time·Added today

Prosegur

523 open roles

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Overview

Job details

  • €17,139 a year

    Gross, as stated in the ad.

    About €1,320 a month after tax.

  • Permanent contract

    Full-time hours.

  • Fully remote

    Per the ad.

Requirements

  • Have the right to work in Spain

    No sponsorship mentioned, and this kind of work is rarely sponsored in Spain.

  • Work in English

    English is required, per the ad.

  • Portuguese

    The ad asks for Portuguese, or counts it in your favour.

This job was automatically translated to English,.

The role

TELEPHONE CUSTOMER SERVICE AGENT - BANKING SECTOR WITH PORTUGUESE AND ENGLISH LANGUAGES

Company: Prosegur (AVOS TECH)

Location: Vigo

Join our team at AVOS TECH, the BPO line of PROSEGUR! 🚀

We are looking for four Telephone Customer Service Agents with an advanced level of Portuguese and English languages, and with solid knowledge in the banking sector. You will integrate into a key project for one of our prestigious clients in the financial sector, focused mainly on the wealth management segment.

Your role will be fundamental to guarantee an exceptional customer experience, handling various interactions and ensuring efficiency in processes.

What you'll do

  • Customer Service: Receiving and making calls to the banking entity's customers, providing high-quality service and resolving their inquiries effectively. 📞
  • Database Management: Maintenance and updating of databases, strictly following established requirements and protocols. 📊
  • Specific Campaigns: Active participation in specific campaigns, both for customer acquisition and loyalty, adapting to business needs. 📈
  • Multichannel Support: Managing contacts through various electronic channels, offering detailed information on financial products and services. 💻
  • Financial Support: Basic advisory and resolution of doubts related to banking products and services, especially those aimed at wealth management. 💰

How you'll work

Contract Type: Permanent

Working Day: Full-time (39 hours per week)

Requirements

What we're looking for

  • Experience: Minimum 1 year of experience in telephone customer service positions, preferably in the banking or financial sector.
  • Languages: Fluent command of Portuguese and English. Essential for communication with an international customer base. 🗣️
  • Financial Knowledge: Solid understanding of banking concepts and products, especially in the field of wealth management. 🏦
  • Communication Skills: Excellent communication capacity, active listening, and empathy to interact with demanding customers.
  • Customer Orientation: Strong vocation for service and an approach centered on customer satisfaction.
  • Proactivity and Organization: Ability to manage multiple tasks, prioritize, and work autonomously and in an organized manner.
  • Adaptability: Flexibility to adapt to rotating shifts and the changing dynamics of the sector.

- Experience of at least 1 year in a similar position

- IT agility to handle different applications and environments simultaneously.

- High learning capacity

- Teamwork

- Ability to work under pressure

  • Availability for immediate start

Nice to have

- Banking knowledge will be valued

- Experience in a telephone customer service position will be valued

- Advanced handling of office tools and Google environment will be valued.

Education & certifications

- Minimum training, higher degree in administration and finance

- Essential: Portuguese and English languages, or native Portuguese with English language

Pay & benefits

What you'll get

  • Job Stability: Permanent contract so that you can develop your professional career with us in the long term. 🤝
  • Professional Development: Opportunities for growth and continuous training within Prosegur. 🌱
  • Excellent Working Environment: Be part of a cohesive team and enjoy a positive and collaborative work environment. 😊
  • Full-time Schedule: Working day of 39 hours per week.
  • Rotating Shifts:
  • Morning: From 08:00 to 16:00.
  • Intermediate: From 10:00 to 18:00.
  • Afternoon: From 14:00 to 22:00.
  • (Note: Usually, one or two Saturdays per month are worked from 09:00 to 15:00)
  • Salary according to Contact Center agreement:

€17,139 gross annual + language bonus €130.95 gross/month 💸

Apply Now!

If you meet the requirements and are ready for a new professional challenge in the banking sector, with telephone customer service and the opportunity to use your Portuguese and English languages, we want to meet you!

We await you to build the future of services together!

About Prosegur

Prosegur is a global security services company headquartered in Madrid, Spain, operating in 36 countries across 5 continents. With over 180,000 employees and 2025 sales of 4,930 million euros, it provides security solutions through four business lines: Alarmas (residential and business alarms), Seguridad (hybrid security combining people, technology, and data), Cash (cash logistics and management), and AVOS Tech (technology solutions for process management). The company celebrated its 50th anniversary in 2026 and is listed on the Spanish stock exchange.

In Spain, Prosegur has a strong presence with job opportunities across numerous cities, including Madrid, Barcelona, Valencia, Seville, Zaragoza, and many others. The company offers a range of roles from security guards and technicians to corporate positions in finance, IT, and data analysis. Prosegur emphasizes innovation and employee development, providing training through its corporate university and offering competitive salaries and benefits. For international professionals, the company's global footprint and diverse service lines present opportunities in a highly regulated sector that adapts to local legislation.

Industry
Security Services
Founded
1976
Employees
100,000+
Headquarters
Madrid, Spain
In Spain
Madrid, Barcelona, Valencia and 26 more
Website
prosegur.com

Good to know if you are moving

  • Prosegur is headquartered in Madrid, Spain, and has a significant presence across the country, with job openings in many Spanish cities.
  • The company operates in 36 countries, offering potential for international mobility and a global career.
  • Prosegur provides training through its corporate university, supporting professional development for employees.
  • Job opportunities range from security operations to corporate roles in finance, IT, and data analysis, catering to diverse professional backgrounds.
  • The company is listed on the Spanish stock exchange, indicating financial stability and transparency.
All open roles at Prosegur

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